Customer Support Solutions

Omni-channel Customer Support
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Service tickets & calls
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Orders, shipping, or refunds
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Live-chat inquiries
Content Moderation
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Social media support
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AI & human review
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Images, communications
Sales Support
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Product questions
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Lead generation & vetting
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Scheduling & emails
Back Office Administration
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Data entry or analysis
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Billing inquiries
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Invoice processing
Getting Started
Horatio’s team tailors our outsourcing model to meet your unique needs.
1. DISCOVERY
We evaluate your current approach to understand your company, customers, and goals.
2. SOLUTION
We determine what team size meets your needs and craft a customized solution.
3. AGREEMENT
We develop and finalize an agreement with clear milestones, expectations, and deliverables.
4. IMPLEMENTATION
We work closely with your staff to learn your processes, products, brand, and customer experience.
5. LAUNCH
We go live as your outsourcing solution and continually adjust and enhance for excellence.
