Omni-channel Customer Support

• Service tickets & calls

• Orders, shipping, or refunds

• Live-chat inquiries

Content Moderation

• Social media support

• AI & human review

• Images, communications

Sales Support

• Product questions

• Lead generation & vetting

• Scheduling & emails

Back Office Administration

• Data entry or analysis

• Billing inquiries

• Invoice processing

Getting Started

Horatio’s team tailors our outsourcing model to meet your unique needs.

1. DISCOVERY

We evaluate your current approach to understand your company, customers, and goals.

2. SOLUTION

We determine what team size meets your needs and craft a customized solution.

3. AGREEMENT

We develop and finalize an agreement with clear milestones, expectations, and deliverables.

4. IMPLEMENTATION

We work closely with your staff to learn your processes, products, brand, and customer experience.

5. LAUNCH

We go live as your outsourcing solution and continually adjust and enhance for excellence.