Omni-channel Customer Support
Service tickets & calls
Orders, shipping, or refunds
Social media support
AI & human review
Lead generation & vetting
Scheduling & emails
Back Office Administration
Data entry or analysis
Horatio’s team tailors our outsourcing model to meet your unique needs.
We evaluate your current approach to understand your company, customers, and goals.
We determine what team size meets your needs and craft a customized solution.
We develop and finalize an agreement with clear milestones, expectations, and deliverables.
We work closely with your staff to learn your processes, products, brand, and customer experience.
We go live as your outsourcing solution and continually adjust and enhance for excellence.