Billing support outsourcing
Dedicated, omnichannel teams for billing disputes, refunds, and Tier 1 support — built to step into complex workflows quickly, protect customer trust, and keep your operations running smoothly.
Sample case / Chargeback
Chargeback
$1,240.00
Assigned Horatio Billing Team
Evidence package prepared for submission.
SOC 2GDPR3–5 week go-live
The in-house strain
Moving billing, disputes, and Tier 1 support in‑house strains operations teams that weren’t built for support at scale. As native platform support shrinks, embedded‑payment teams need dedicated coverage that can handle the difficult cases without slowing the rest of the operation down.
Where you're losing revenue
Support at scale means consistency under pressure. Omnichannel coverage means no dropped threads between chat, email, and phone during a dispute.
Chargeback
An unresolved dispute does not stay as winnable as the day it arrived. While it sits, the case gets harder to win and costs more to fix.
Refund
A refund request that stalls does not remain a refund. Waiting carries it toward cancellation.
Sub-merchant
Sub-merchant escalations queue up faster than they can be cleared. The backlog that forms is the risk.
Hiring
The hiring cycle runs from source through ramp, and it takes months. The backlog is already here.
The Horatio advantage
When billing workflows break down, the financial impact is only part of the problem. Slow refunds, mishandled disputes, and inconsistent support erode customer confidence just as quickly.
01 / Customer trust
A mishandled chargeback or slow refund can cost the customer relationship, not just the disputed amount.
02 / Billing operations
Chargebacks and billing disputes are central workflows for Horatio's billing support teams, not side work handled between other tickets.
03 / Readiness
Horatio can prepare dedicated support coverage faster than an internal hiring cycle.
Compliance / Data handling
SOC 2 and GDPR is built into how we handle sensitive billing and payment data, not an afterthought.
Control 01
SOC 2
Operational controls
Control 02
GDPR
Data handling
Built in
How it works
A structured, low-friction process that gets your support team operational without disrupting your existing workflows.
Estimated go-live
3 to 5
Weeks
01 / Assess
We audit your current dispute volume, response times, and team structure to find where chargebacks and refunds are slipping through.
02 / Configure
We design a SOC 2 / GDPR-compliant support model tailored to your platform and brand voice.
03 / Build
We recruit, hire, and train dedicated support agents specific to your billing workflows, tools, and customer tone.
04 / Launch
Your team is live and integrated into your support and billing tools in 3–5 weeks. Ongoing QA from day one.
Don’t wait for the gap
Native support coverage for payment platforms is shrinking, and platforms running Stripe Connect are already feeling it. Get a free assessment and see exactly where your billing support needs coverage, before disputes start slipping through.
Support readinessIntake
