Get ReadyBFCM drives 20% of annual sales->

Prepare for the holiday rush

Peak season is coming, is your business ready?

Get your CX ready

Black Friday starts in:

Days

Hours

Minutes

Seconds

Learn how to manage BFCM->

Don’t let a support backlog kill your sales

BFCM is a make-or-break for customer loyalty. Delays, errors, and unscalable support can lead to abandoned carts, refund requests, and negative reviews. If your CX team isn’t ready, your revenue takes the hit.

of customers say fast, helpful service is what keeps them coming back.

Talk to an expert today to outsource during BFCM->

A Complete Guide to Drive BFCM Success

Learn how to succeed during peak season. Dive into:

Proven strategies

Prepare inventory, website, and marketing with confidence.

High-volume orders

Process large volumes smoothly and keep customers happy.

Loyal customers

Turn seasonal shoppers into repeat buyers.

BFCM lessons

Learn from brands that thrived and apply their strategies.

Read our guide

Talk to an expert today to outsource during BFCM->

With BFCM coming up, get a hold of our BFCM support kit

BFCM doesn’t have to break your team or your margins. The most successful brands don’t just discount. They prepare. Each “product” in this supplement kit is a smart solution to your season’s toughest challenges, styled like something you'd actually want on your shelf.

Lack of preparedness? Not you.

With our Support Needed cream, you’ll have ready-for-anything ops, scalable systems, and calm in chaos.

No more tech stack gaps

Sync Capsule is here, so say goodbye to lack of integrations and slow response time, and welcome synced ops.

Control your ticket overload

Calm Volume, Horatio’s cream which helps turn a chaotic backlog into a smooth one, calm one.

Avoid supply chain chaos

The Forecast Formula is for you only if you want aligned logistics, smart forecasting, and smooth fulfillment.

Surpass customer expectations

You’re ready to use Experience Enhancer if what you’re looking for is seamless CX, personalized flows, and mobile-first delight.

Don’t over rely on discounts

Take a Value Pill and you’ll clearly showcase your differentiation, apply brand-first strategies, and attract loyal customers.

Read our guide ->

Explore the Horatio Advantage->

Built for speed. Trained for your brand.

Horatio helps high-growth e-commerce brands scale their customer experience teams fast, without compromising quality. Our nearshore experts are trained in your tone of voice, tools, and workflows in under two weeks.

24/7 Support

Round-the-clock customer service coverage for your global audience.

Platform Integration

Seamless integration with Shopify, Gorgias, Zendesk & more.

Brand-Trained Agents

Experts trained in your tone, tools & workflows in under 2 weeks.

Flexible Hourly Support

Scalable during peak periods with flexible hourly options.

Book a free consultation ->

CASE STUDY

How we helped win BFCM with scalable CX

Read the full case study ->

Get ready to win during the holiday season!

Let’s make sure your support team is ready for anything BFCM throws at you.

Let’s talk