Outsourcing as your competitive advantage
We empower highly skilled people with innovative technology to build dynamic, results-driven teams for brands committed to premium quality.
Trusted by the most forward-thinking brands
What Sets Us Apart
Outsourcing, elevated by tech and human expertise
Our next-gen nearshore outsourced teams seamlessly integrate with your brand to deliver exceptional, data-driven results.
Enhance your business with tech-enabled outsourcing solutions with a human soul that optimizes efficiency, boosts customer satisfaction, and drives growth.
Exceptional Customer Experiences, Every Time
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service."
Annie Phan
Head of CX
Data-Driven Insights for Smarter Decisions
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs."
Jarvous Freeman
Vice President of Operations
Effortless Scaling as You Grow
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
Julia Alexander
Vice President of Operations
A True Extension of Your Team
"Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
Justin Sundheimer
SVP of Operations
Ready to transform customer experience with tech-powered support and turn your business into a revenue-generating powerhouse?
Redefine your future
Outsourcing designed to elevate, protect, and grow your brand.
Our powerful tech-stack and top-tier agents perform a range of services with nearshore and on-demand staffing.
Customer Service
Receive 24/7 customer service solutions, designed to meet all your needs. Our highly skilled agents, empowered by next-gen technology, increase CSAT, boost retention, and turn support into a revenue-generating function. Ensure your customers receive fast, personalized assistance wherever they are with email, live chat, social media, phone, and more.
Hear It from Our Clients
Don’t take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
"You can have average technology, average processes, average tools, but if you have great people, it tends to greatly influence the customer interactions. So I would say the best part is the people."
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
"You can have average technology, average processes, average tools, but if you have great people, it tends to greatly influence the customer interactions. So I would say the best part is the people."
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Industry Excellence
Fostering success in the outsourcing industry
Trusted by leading brands, recognized for excellence. Our award-winning teams, top-tier certifications, and world-class partners reflect our commitment to innovation, security, and exceptional service.
Our Solutions
Tailored solutions for every industry
From fast-growing startups to global enterprises, we provide premier outsourcing solutions designed to optimize operations, enhance customer experiences, and drive business growth, no matter your industry.
For store owners
Deliver seamless shopping experiences with tech-enabled support, from customer inquiries to order management and fraud prevention.
For financial institutions
Ensure secure, compliant, and efficient operations with expert support in fraud detection, claims processing, and customer assistance.
For education providers
Enhance learning experiences with dedicated support teams, content moderation, and AI-driven insights for student engagement.
For healthcare teams
Improve patient support, streamline back-office processes, and ensure compliance with specialized, high-quality outsourcing solutions.
For software companies
Boost user adoption, resolve technical issues faster, and provide world-class customer support to scale your software business.
For content creators
Maintain safe and engaging platforms with AI-enhanced content moderation, user support, and platform security.
For tech innovators
Optimize your tech operations with expert IT support, data management, and tech-powered process automation.
For experience providers
Deliver unforgettable experiences with multilingual customer support, booking assistance, and seamless service operations.
For game studios
Elevate player experiences with in-game support, community management, and smart fraud detection.
People First
When our people thrive, your business grows.
We believe that exceptional service starts with great people. That’s why we invest in our teams, providing world-class training, next-gen tech-stack, and a culture of growth and recognition.
Besides professional growth, we offer holistic wellness programs that prioritize both physical and mental well-being. From free lunch and transportation to an on-site gym and therapists.
When our agents thrive, your customers do too.
How It Works
Launch your CX solution in as little as 2 weeks.
Get a seamless human + AI support operation off the ground. Fast, simple, and tailored to your brand.
Hiring and knowledge transfer
We partner with you to build a deep understanding of your brand, and create a job description that matches your needs. We begin handpicking your nearshore team and preparing our with program-specific data and workflows.
Training and calibration
Your agents are trained together to ensure consistency, accuracy, and brand alignment. We work with you to define timelines, ramp-up goals, and performance benchmarks.
Launch & Optimization
Your team launches with hands-on support, followed by a seamless transition into full operations. You’ll receive ongoing performance insights, reporting, and proactive optimization from day one.
Ready to talk to us about outsourcing?
Choose an outsourcing solution that boosts your efficiency, fuels company growth with top-notch performance, and scales your business with high conversion rates. All at lower costs.
Hire Horatio for quality results at a better value—80% ROI increase and save 50% compared to in-house teams.