Redefiningoutsourcing: Whereexcellence and trust unite

Ready to optimize and streamline your business?

Enhance your business with our outsourcing expertise, adding value to every aspect of your operations.


The differentiator yourcustomers deserve
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Quality CX

Deliver exceptional and quality CX across the board with nearshore proficiency  that will save you time and money.

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Data Driven Results

We offer specialized BI teams that enable guaranteed improved CSAT & response times, boost in conversion rates and real time analytics to optimize your business processes in real time.

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Extension of Your Team

Your nearshore, hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company.

Trusted by

“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”

Annie PhanHead of CX - Flux Footwear
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“Horatio provides immense support that alleviates a lot of the bandwidth concerns you may have with your internal teams. They share the same work ethic and values and they're going to deliver just as much as our US employees or global employees.”

Brittany SpicerSenior Director of ad design - Kargo
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“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."

Justin SundheimerSVP of Operations - SEATED
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“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”

Roma YumulCX Manager - Dr. Squatch
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“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”

Jarvous FreemanVice President of Operations - Classwallet
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“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”

Julia AlexanderVice President of Operations - Spot & Tango
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“I can always count on our horatio  team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”

Sydney Chestler & Sarah DorseyCustomer Experience Senior Manager & Customer Service Lead - Fresh Clean Threads
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Fostering success in the outsourcing industry.

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How to make a difference

Our outsourcing solutions boots your efficiency, fuels company growth with top-notch preformance, and scales your business with high conversion rates-all at lower costs! Enjoy an 80% ROI increase and save 50% compared to in-house teams.

Choose Horatio for quality results at a better value.


Redefine your future

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Customer Service

Receive 24/7 support, omnichannel communication,
all tailored to your needs.

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Back Office Support

Streamline non-core tasks and prioritize core functions.

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Trust and
Safety

Create a secure environment for your customers and maintain your brand's integrity.

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Compliance and Fraud

Ensure your business remains in full legal and operational compliance while safeguard your business's reputation and financial well-being.

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Tech 
Support

Experience seamless, precise and swift resolutions to your tech-related challenges with our 24/7 support team

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Quality Assurance

Optimize your business performance and ensure unparalleled quality across all operations with our tailored solutions.


How we work

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Cutting-Edge Technology and Innovation

Human-first, AI-driven solutions that keep your business up-to-date with the newest trends and technologies.

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Bespoke Solutions and Personalized Services

Your company is unique in its own right, we build tailored and customized solutions that fit perfectly with you.

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Guaranteed Quality + Real-Time Data Feedback

Our real-time analytics, reporting, and data verification ensure 99% accuracy, keeping client databases reliable and up-to-date.

Who we are

As the trusted partner for some of the fastest-growing startups and enterprises in the world, we exist to redefine the future of your business, helping you thrive at every step of the way.

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