Outsourcing as
smart as you are
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White glove, tech-enabled dedicated customer experience teams to help grow great businesses.
Do what you do best. Hire Horatio for the rest.
Extend your team
Horatio serves your customers so you can focus on growth
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Full-time associates dedicated exclusively to your success
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Available 24/7 via phone, Slack, or email
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Fully bilingual in English & Spanish
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Enhanced experience
We provide reliable, user-friendly support tailored to your product
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Customized processes aligned to your goals
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Specialized expertise in digital/online industries
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College educated associates to solve customer problems
Advance your brand
Our associates bring your company’s voice & values into every interaction
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Rigorous training in your brand, business & scenarios
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Culture-focused model & startup mindset
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Service delivery through your existing tech systems
Cloud-based technology integrations
to give your customers the best experience
We are experts in a number of CX softwares
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We will use your existing technology
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Or we can help you switch to tech that fits you better
Improve as you grow
Scale smarter with Horatio’s performance-driven outsourcing
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Robust quality assurance frameworks & monitoring
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Actionable insights from customer data & feedback
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Ongoing recommendations for retention & optimization