Scale your
in-house support team at half the cost, without compromising on quality
Customer operations, done for you by highly experienced support professionals. It feels in-house, not outsourced.
A seamless extension of your in-house team
Hire Horatio creates custom teams of top-tier customer service professionals, ready to support your customers in any time zone, in any language, and across all communication channels.
- A true extension of your team
- Support via email, chat, voice, social, or SMS
- Global 24/7 coverage
We rapidly deploy highly trained, on-brand CX teams with extensive industry expertise, providing 24/7 support without compromising quality. Schedule a call with our solutions team to discover how we can assist you.
Hear It from Our Clients
Don’t take our word for it
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
Sydney Chestler & Sarah Dorsey
Customer Experience Senior Manager & Customer Service Lead
Watch the full testimonial
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
Sydney Chestler & Sarah Dorsey
Customer Experience Senior Manager & Customer Service Lead
Watch the full testimonialWe don't mean to boast, but we're confident you'll want to partner with us. So, feel free to check out a few of our competitors.
![[object Object] logo](/_next/image?url=https%3A%2F%2Fimages.prismic.io%2Fhoratio%2FZ266MJbqstJ9826L_HoratioLogo.png%3Fauto%3Dformat%2Ccompress&w=3840&q=75)
Hire Horatio is a trusted outsourcing partner, delivering top-notch customer service, back-office support, and operational excellence. Our expert teams provide seamless, on-brand support with 24/7, multi-language capabilities and omni-channel communication. We don’t just extend your team—we enhance it. Choose Hire Horatio for quality, flexibility, and a partnership that grows with your business.
![[object Object] logo](/_next/image?url=https%3A%2F%2Fimages.prismic.io%2Fhoratio%2FZ266MZbqstJ9826M_PartnerHeroLogo.png%3Fauto%3Dformat%2Ccompress&w=3840&q=75)
A small-scale outsourcing company primarily serving startups and early-stage businesses. They offer services like customer support, community management, and technical support. PartnerHero’s approach is relatively adaptable, enabling them to respond to client changes, though their solutions are more suitable for smaller, less complex operations.
![[object Object] logo](/_next/image?url=https%3A%2F%2Fimages.prismic.io%2Fhoratio%2FZ266LpbqstJ9826J_AwesomeCXLogo.png%3Fauto%3Dformat%2Ccompress&w=3840&q=75)
Awesome CX is an outsourcing company offering customer service, technical support, and back-office solutions. They provide round-the-clock support through various channels and aim to deliver personalized experiences for their clients, with a focus on maintaining a friendly and adaptable approach.
![[object Object] logo](/_next/image?url=https%3A%2F%2Fimages.prismic.io%2Fhoratio%2FZ266MpbqstJ9826N_SupportNinjaLogo.png%3Fauto%3Dformat%2Ccompress&w=3840&q=75)
Is a full-service outsourcing company that provides customer service, back-office support, and virtual assistant services. They offer 24/7 support through multiple channels and focus on creating long-term partnerships with their clients.
![[object Object] logo](/_next/image?url=https%3A%2F%2Fimages.prismic.io%2Fhoratio%2FZ266M5bqstJ9826O_TaskUSLogo.png%3Fauto%3Dformat%2Ccompress&w=3840&q=75)
An outsourcing company focused on customer service, content moderation, and digital services. They offer budget-friendly support solutions for businesses of various sizes. Their agents are trained to deliver customer service across multiple channels, though the emphasis is primarily on cost efficiency.
![[object Object] logo](/_next/image?url=https%3A%2F%2Fimages.prismic.io%2Fhoratio%2FZ266L5bqstJ9826K_BoldrLogo.png%3Fauto%3Dformat%2Ccompress&w=3840&q=75)
Boldr is an outsourcing company specializing in customer experience, data management, and sales support. They focus on providing ethical outsourcing solutions with a commitment to social impact, aiming to partner with businesses that share their values of community and sustainability.