The Austin CXpedition

Everything’s bigger in Texas, including the lessons in customer experience. When two cube-headed CX pros land in Austin for a tech conference, they expect the usual slide decks and swag bags. Instead, they find brisket-fueled insights, accidental breakthroughs, and a reminder that great support, like great BBQ, is all about the human touch. From live music to live chat strategy, this isn’t just a trip…it’s a CXpedition.

2025-05-30