Prepare to outsource your customer support in just 10 days
In this free 10-day email course, Jose Herrera, co-founder of Horatio, will teach you step-by-step how to outsource your customer support the right way - so you can focus on growing your business.
Each day, you’ll receive actionable lessons, real-world strategies, and a simple task to move you forward.
Why Take This Course?
Save Time & Energy
Learn how to hand off the right tasks and free up your workload.
Avoid Costly Mistakes
Get insider strategies to prevent common outsourcing pitfalls.
Improve Customer Experience
Build a support system that enhances customer satisfaction.
Grow Smarter, Not Harder
Scale your business without sacrificing quality.
Get Expert Guidance
Learn from outsourcing specialists with real-world experience.
Join our free Outsourcing Bootcamp and gain the expertise to scale your CX team effectively—enroll now to get started!
What You'll Learn:
Over 10 days, you’ll get practical lessons, proven strategies, and clear next steps to help you outsource your customer support with confidence.
- Day 1
Define Your Customer Support Goals
- Day 2
Audit Your Current Support Process
- Day 3
Identify Tasks to Delegate
- Day 4
Define Your Brand Voice and Support Style
- Day 5
Organize Your Knowledge Base
- Day 6
Set Your Budget for Outsourcing
- Day 7
Choose the Right Outsourcing Partner
- Day 8
Plan Your Onboarding Process
- Day 9
Establish Metrics for Success
- Day 10
Create a Communication Plan
Who This Course Is For
A practical bootcamp for businesses that want to scale customer support more efficiently, without adding unnecessary complexity.
Startup Founders
Looking to scale without hiring a full in-house support team.
Small Business Owners
Who want to streamline customer support and free up time for growth.
E-commerce Brands
Needing 24/7 support to improve response times and customer satisfaction.
Service-Based Businesses
Looking to free up internal resources without sacrificing support quality.
If you're ready to delegate smartly and grow efficiently, this bootcamp is for you.