Monday, February 24th All Day
Arrivals to Santo Domingo Arrive in Santo Domingo and get ready to dive into the excitement. A private ride will chauffer you directly to your hotel or Horatio's HQ for a smooth start to your visit.
7:30 PM
Welcome Reception & Dinner Join us for a vibrant Welcome Reception at Horatio HQ, where the energy of Dominican Carnival comes alive. Sponsored by Hark and Order Protection, enjoy stunning decorations, live music, and delicious Dominican food as we celebrate the country’s rich Carnival traditions and Independence.
Tuesday, February 25th 7 AM - 8 AM
Breakfast Fuel up for a big day ahead with a delicious breakfast served at the hotel from 7:00 to 8:00 AM. Enjoy a come-and-go style meal to suit your morning pace—perfect for starting your day energized and ready!
8:30 AM
Departure to Horatio HQ Meet in the hotel lobby as we depart for Horatio’s HQ, where a full day of conference sessions awaits.
9:30 AM
Coffee & Networking Grab a coffee and network with fellow attendees before diving into a day packed with inspiring keynotes and engaging workshops. It’s the perfect opportunity to connect, share insights, and set the tone for a productive and enriching day ahead.
10:00 AM
Welcome/Keynote Address Join Horatio's Founders for a welcome Keynote as they kick off the event with a look at the exciting developments ahead.
11:20 AM
Keynote Address - Sarah Hatter (Elevate CX) Join Sarah Hatter from ElevateCX for a compelling 'State of the Union' address on the evolving landscape of Customer Experience.
11:50 AM
Partner Presentation - Gorgias & FCT Join Sydney from Fresh Clean Threads and Natalie from Gorgias as they dive into how Fresh Clean Threads leverages Gorgias Custom Fields and analytics to enhance customer experience, streamline support, and refine operations.
Sydney Chestler
Fresh Clean Threads
12:20 PM
Breakout Group Session #1 Hosted by HexClad, Order Editing, Support Driven, Yotpo, and Horatio!
Hamish McKay
Order Editing
12:50 PM
Lunch & Email Break Take a break and enjoy a delicious Dominican-style lunch with your team and fellow attendees, offering the perfect chance to relax, recharge, and network in a casual setting.
1:50 PM
Partner Presentation - Dixa & Whisker How can the right tools fuel growth? In this keynote, Dixa and Whisker share how their partnership streamlined customer support, boosted efficiency, and scaled operations to meet growing demand.
2:20 PM
Motivation in the Workplace: Exploring the Psychological Needs That Drive Your Team Join Dr. Blake Colaianne, professor of health and human development at Penn State University, for an inspiring keynote on the psychological foundations of workplace motivation.
Blake Colaianne
Penn State University
3:20 PM
Partner Presentation - Kodif Discover how Fellow leveraged Kodif's AI-powered solutions to unlock new revenue streams and achieve substantial cost savings.
3:50 PM
AI Meets CX: How Siena Helps Brands Like HexClad and Terra Kaffe Scale Smarter What role does AI play in creating exceptional customer experiences? Join Lisa Popovici, founder of Siena AI, alongside Horatio clients Michael Ludwig of Hexclad and Cate Marques of Terra Kaffe, for an engaging conversation on how cutting-edge AI technology is revolutionizing customer support.
4:20 PM
Breakout Group Session #2 Hosted by Dixa, Siena AI, Hark and Horatio!
8:00 PM
Dinner Join us for a lively dinner at one of Santo Domingo’s top restaurants, La Cassina, where all attendees, sponsors, and their management teams will come together for an evening of great food, conversation, and celebration.
Wednesday, February 26th 8:30 AM
Old City Tour & Casa del Cordón Museum Experience Explore the rich history and charm of Santo Domingo's Old City with a guided tour through its cobblestone streets and iconic landmarks.
Location
Santo Domingo Colonial City
9:30 AM
Los Tres Ojos Excursion and Beach Day Embark on an adventure to Los Tres Ojos, a stunning natural park featuring a series of limestone caves and crystal-clear lagoons. Explore this breathtaking underground oasis, known for its striking beauty and historical significance.
Location
Los Tres Ojos & Beach
8:00 PM
Closing Celebration Dinner Join us for a lively and celebratory closing dinner at Lucia 203 hosted by Order Editing, where we’ll come together to celebrate all we've learned and accomplished during the summit.
Location
Lucia 203 Grupo Bari