Speakers
Meet the incredible lineup of speakers joining us in the vibrant atmosphere of the Dominican Republic. Our speakers bring a wealth of expertise and insights to inspire, educate, and connect us throughout the event. Get ready to engage with industry leaders and thought-provoking sessions. Stay tuned!
Jose Herrera
Horatio
José Herrera is the Co-Founder and CEO of Horatio, a leading customer experience solutions provider redefining the BPO industry.
Alex Ross
Horatio
Alex Ross, with a background in finance, is the COO and Co-Founder of Horatio, where he oversees client success and operational excellence.
Jared Karson
Horatio
Jared Karson is the Co-Founder and CFO of Horatio, where he leads the company’s financial strategy and operations.
Oren Schwaitzer
Yotpo
Oren Schwaitzer is a senior leader at Yotpo, a leading e-commerce marketing platform, where he plays a key role in driving customer success and fostering strategic partnerships.
Sarah Hatter
ElevateCX
Sarah Hatter is the Founder and CEO of ElevateCX, a global community dedicated to empowering customer experience professionals.
Pete Ince
Dixa
Pete Ince is a Solutions Consultant at Dixa. In his role, Pete collaborates with clients to implement Dixa's software solutions, enhancing customer support experiences.
Cristina Martinez
Whisker
Cristina Martinez is the Director of Customer Experience at Whisker, the innovative brand behind category-leading pet care products like the Litter-Robot.
Blake Colaianne
Penn State University
Dr. Blake Colaianne is a professor of health and human development at Pennsylvania S1e University. His research is grounded in mindfulness-based practices that build a sense of community and belonging.
Craig Stoss
Kodif
Craig Stoss is a seasoned customer experience professional and currently serves as a leader at Kodif, a next-generation customer support solution powered by generative AI and low-code technology.
Cindy Rodriguez
Fellow
Cindy Rodriguez is the Senior Director of Customer Experience at Fellow, a company renowned for its beautifully designed coffee tools that empower coffee enthusiasts to brew café-quality beverages at home.
Oliver Fosh
Dixa
Oliver Fosh is an Account Executive at Dixa, helping businesses enhance customer support through unified communication and innovative solutions.
Lisa Popovici
Siena
Lisa Popovici is the Co-Founder and President of Siena AI, a cutting-edge platform revolutionizing customer experience through generative AI.
Steffanie Punde
Horatio
Steffanie Punde is the Strategy and Analytics Director at Horatio, where she leads a team dedicated to transforming data into actionable insights to enhance client outcomes.
Fran Brzyski
Hark
Fran Brzyski is the Co-Founder and CEO of Hark, a platform that transforms customer feedback into actionable insights to help businesses improve and grow.
Michael Ludwig
HexClad
Michael Ludwig is a results-driven Customer Service leader at HexClad, known for optimizing experiences through innovative omni-channel strategies
Angel Funes
Horatio
Angel Funes is Head of Marketing at Horatio, leveraging his extensive experience with multiple BPOs to craft and execute impactful customer experience marketing strategies.
Hamish McKay
Order Editing
Hamish McKay is the co-founder of Order Editing, a Shopify app that empowers customers to modify their orders post-purchase.
Scott Tran
Support Driven
Scott Tran is the founder of Support Driven, a global community dedicated to advancing careers in customer support.
Cate Marques
Terra Kaffe
Cate Marques is the Head of Customer Experience at Terra Kaffe, a brand transforming coffee rituals with its innovative, sustainable espresso machines.
Tatiana Contreras
Horatio
Tatiana Contreras is a Director of Operations at Horatio, specializing in scaling teams, implementing QA processes, and managing some of the company’s largest clients.
Amado Cuevas
Horatio
Amado Cuevas is a Director of Operations at Horatio, known for his expertise in scaling teams, optimizing processes, and managing key client accounts.