PARTNER DEAL
Meet Horatio, the #1 BPO for premier Medallia customers
Use your exclusive $2,000 launch credit to join other Medallia clients who are turning feedback into action and scaling world-class customer support with Horatio’s expert outsourcing solutions.
Customer-Centric Support Built on Medallia Insights + Horatio Expertise
Unlock the full potential of Medallia’s experience data with Horatio’s support teams trained to act on real time insights and improve customer satisfaction every step of the way.
Integrated Medallia Setup & CX Strategy
We help connect Medallia with your support stack and build response workflows that close the loop on feedback in no time!
Results Driven Support Teams
Our agents use Medallia insights to tailor every interaction, resolve root issues, and increase loyalty.
Scalable, Data-First Support
From onboarding to peak season scaling, Horatio leverages Medallia feedback loops to continuously improve service delivery.
CX Optimization & Actionable Insights
We analyze trends from Medallia to proactively recommend improvements to your customer journey and support strategy.
Exclusive Offer
Receive a $2,000 credit for outsourcing with Horatio. Plus, enjoy a $750 credit if you’re new to Medallia or seeking better CX integration.
Let’s build a world-class support experience that converts. Talk to an expert today.
What do you get with a dedicated support team?
If you outsource with Horatio (aside from the $2,000 launch credit), you’ll get:
A true extension of your team
Seamlessly integrated CX agents who act as a natural part of your company, aligned with your brand values and goals.
Expert onboarding and training
Dedicated onboarding specialists ensure your team is up and running quickly and effectively.
AI-powered CX expertise
Leverage Horatio’s AI expertise to enhance support, streamline workflows, and boost efficiency.
Multichannel support
Provide consistent customer service across email, chat, phone, social media, and more.
Global 24/7 coverage
Ensure your customers receive world-class support, no matter where they are or when they need it.
Scalable solutions
Flexible team sizes and processes designed to grow with your business.
Hesitating?
Horatio builds and rapidly deploys custom, on-brand CX teams with extensive e-commerce expertise, ready to provide 24/7 support in any time zone, any language, and across all communication channels—without compromising quality.
Schedule a call with our team to discover how we can assist you.
CLAIM DEAL
How to Claim Your Credits
Take your customer experience to the next level with this exclusive offer for Medallia clients!
What’s Included:
The $2,000 launch credit can be applied to the setup fee for your Dedicated CX team.
Who’s Eligible:
This offer is valid for new clients only and does not apply to consulting services.
Important Details:
The credit is limited to the setup fee and cannot be used for monthly service fees or additional payments.
Want to learn more? See our full Terms & Conditions here.
Ready to talk to us about outsourcing?
We’ve built expert customer support teams for top brands like Lavazza, Hydrow, Bark, and many others. Great companies turn customers into loyal fans by investing in outstanding customer experiences—and the best brands (like yours) leverage quality outsourcing to scale efficiently without overspending.
Connect with our team today to discover how we can help your brand grow with exceptional CX, and get your $2,000 and $750 credits.