Meet Horatio
the #1 BPO for forward-thinking brands
like yours
Use your exclusive $2,000 launch credit and join fellow TWiST listeners delivering better support, happier customers, and stronger loyalty by outsourcing with Horatio.
What do you get?
If you outsource with Horatio (aside from the $2,000 launch credit), you’ll get:
A true extension of your team
Seamlessly integrated CX agents who act as a natural part of your company, aligned with your brand values and goals.
Multichannel support
Provide consistent customer service across email, chat,
phone, social media, and more.
Global 24/7 coverage
Ensure your customers receive world-class support, no matter where they are or when they need it.
Scalable solutions
Flexible team sizes and processes designed to grow
with your business.
Expert onboarding and training
Dedicated onboarding specialists ensure your team is up and running quickly and effectively.
Horatio builds and rapidly deploys custom, on-brand CX teams with extensive industry expertise, ready to provide 24/7 support in any time zone, any language, and across all communication channels—without compromising quality.
Schedule a call with our team to discover how we can assist you.
Hear It from Our Clients
Don’t take our word for it
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
Sydney Chestler & Sarah Dorsey
Customer Experience Senior Manager & Customer Service Lead
Watch the full testimonial
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
Sydney Chestler & Sarah Dorsey
Customer Experience Senior Manager & Customer Service Lead
Watch the full testimonialHow to Claim Your
$2,000 Launch Credit
Take your customer experience to the next level with this exclusive offer for TWiST listeners!
What’s Included
The $2,000 launch credit can be applied to the setup fee for your Dedicated CX team.
Who’s Eligible
This offer is valid for new clients only and does not apply to consulting services.
Important Details
The credit is limited to the setup fee and cannot be used for monthly service fees or additional payments.
Want to learn more? See our full Terms & Conditions here.
How to Claim Your$2,000 Launch Credit
What’s Included
The $2,000 launch credit can be applied to the setup fee for your Dedicated CX team.
Who’s Eligible
This offer is valid for new clients only and does not apply to consulting services.
Important Details
The credit is limited to the setup fee and cannot be used for monthly service fees or additional payments.
Want to learn more? See our full Terms & Conditions here.
Ready to talk to
us about outsourcing?
We’ve built expert customer support teams for top brands like Lavazza, Hydrow, Bark, and many others. Great companies turn customers into loyal fans by investing in outstanding customer experiences—and the best brands (like yours) leverage quality outsourcing to scale efficiently without overspending.
Connect with our team today to discover how we can help your brand grow with exceptional CX, and get your $2,000 launch credit.