OUTSOURCING AS SMART AS YOU ARE

Customer experience support that feels like part of your team. The perfect fit for you. Working only for you. How refreshing!

OUTSOURCING AS SMART AS YOU ARE

TRUSTED BY

AS SEEN ON

BECAUSE WOWING YOUR CUSTOMERS IS GOOD FOR BUSINESS

IMPROVE
RESPONSE TIME

Customers don’t like waiting. With Horatio on your team, they won’t. Our average First Response Time is 2 hours.

INCREASE
SATISFACTION SCORE

Our efficient workflows reduce customer response times and result in a whopping 96% CSAT on average.

BOOST
CONVERSION RATE

Fewer staffing costs plus customer support designed to turn browsers to buyers equals 15% conversion increase.

MAKING A DIFFERENCE FOR YOUR CUSTOMERS

We are more than just a customer support solution, we are an extension of your company. As you grow, we grow. As you change, we change. We are there every step of the way to support your ever changing needs.

HOW WE’LL SAVE YOU TIME AND MONEY

Our people are at the heart of everything we do. We match your company’s style with a dedicated team of agents proud to represent your brand values and voice.

Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.

You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.

Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job.

When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well.

Horatio provides a nuanced approach to moderating your content. We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs.

Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms.

We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations.

Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.

You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.

WHY CHOOSE US

There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.
Seamless

Seamless integration
with your team

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Nearshore

Nearshore and
English-proficient

Make every customer interaction top-notch with instant communication, no language barriers, and a hassle-free exchange of information.

Caring

Your agents
are only yours

Having your own team means they get your brand inside out, leading to super personalized and knowledgeable customer service that leave everyone happy.

Perfect match

Your
perfect match

Make customer service that much better by working with a partner that vibes with your company mission, vision, and culture.

Feedback

Real time
customer feedback

Catching and fixing issues on the spot means you're always getting better, keeping customers happy, and showing you’re serious about top-notch service.

Turnover

Low staff
turnover

Enjoy the perks of a team that knows your ins and outs, cutting down on training time, and serving up top-quality service that keeps customers coming back.

PARTNERS

Hire Horatio provides world-class customer experience support and we want to partner with you.

AWARDS

MEET OUR GREATEST ASSET

People of Horatio

People of Horatio

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HOW HORATIO BENEFITS YOU

In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.
Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.
Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.
When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.
Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.
Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.

WE KNOW YOUR TECH STACK

Here’s some of the software we use. Can’t spot yours? Well, we’re quick learners.

OUR CLIENTS LOVE US

“We view Horatio as part of our team and I’m very happy to have brought them on board. They’re very reliable, high touch and great partners. All of the associates have exceeded our expectations and improved our overall customer experience. We’re grateful for them!”

“Horatio allows us to focus on building our core business while Horatio builds our customer service vertical. It feels like we are all one company. Our customers love working with Horatio and so do we!”

“Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!”

“We cannot say enough good things about the Hire Horatio team. From their leadership to our everyday agents, we have been nothing but impressed. Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives. Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough.”

“We have had a fantastic experience with the Horatio team this past year. They are fully immersed in our company culture which was a big reason why we decided to go this route. The team members are talented, hard-working, and dedicated to helping us hit our goals. We are looking forward to a great future together!”

“Horatio is not an outsourced firm for us – they’re part of the team. They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year.”

“Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!”

OUR STORIES

Customer Service

Customer Service Dictionary: The Ultimate Guide

Chatbot and Live Chat

Chatbot vs. Live Chat: What To Know

Guide to Customer Success

A Beginner’s Guide to Customer Success

Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start?
Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start?

You are just one click away from dedicated, customized, truly game-changing customer support.