Empowering tech companies with quality
Succeeding in tech today means more than just building great products. It requires operational excellence, agility, and exceptional user experiences at every touchpoint.
That’s why we help forward-thinking technology brands scale smarter with elite talent, advanced processes, and innovative support strategies that enhance every interaction and fuel sustainable growth.
Trusted by the world's most innovative tech companies
Bespoke tech-savvy outsourcing solutions
Deliver agile, customer-focused support that evolves with your product. Our solutions are engineered to match the pace of your development cycles, helping you scale efficiently while maintaining a superior user experience.
Whether you're building cutting-edge SaaS platforms, managing complex infrastructure, or launching disruptive apps, Horatio provides the technical expertise and operational flexibility to support your growth, whatever stage you’re in.
Technical & Customer Support
Multi-tier support with a focus on resolution time and user satisfaction.
Meet Horatio, where human-centric support meets technical sophistication
Horatio helps tech brands scale with confidence. Our teams integrate seamlessly with your operations to reduce churn, improve service delivery, and supercharge your customer experience.
Support users globally, without overwhelming your internal teams.
Support customers across at every touchpoint.
From app onboarding and billing to Tier 1 and Tier 2 support, we deliver omnichannel assistance via chat, email, phone, and in-app.
Scale dynamically as your user base grows.
Whether you're onboarding thousands of new users after a product launch or supporting expansion into new markets, we provide flexible, scalable support that adapts to your growth curve.
Deliver consistent, branded interactions.
We speak your language, adopting your brand voice, values, and tone to ensure a cohesive experience across all channels.
Deliver consistency at every touchpoint.
Experience consistent results with 98% QA scores that drives brand loyalty and growth with our structured reviews, calibrated feedback, and integrated performance monitoring.
Turn insights into action.
We track key metrics like CSAT, NPS, FRT, AHT, and resolution rate, using data to continuously improve service delivery and customer outcomes.
Prioritize data protection and compliance.
Our operations meet industry standards like GDPR, SOC 2, and HIPAA, ensuring your user data is always secure and your brand reputation protected.
Support customers across at every touchpoint.
From app onboarding and billing to Tier 1 and Tier 2 support, we deliver omnichannel assistance via chat, email, phone, and in-app.
Scale dynamically as your user base grows.
Whether you're onboarding thousands of new users after a product launch or supporting expansion into new markets, we provide flexible, scalable support that adapts to your growth curve.
Deliver consistent, branded interactions.
We speak your language, adopting your brand voice, values, and tone to ensure a cohesive experience across all channels.
Deliver consistency at every touchpoint.
Experience consistent results with 98% QA scores that drives brand loyalty and growth with our structured reviews, calibrated feedback, and integrated performance monitoring.
Turn insights into action.
We track key metrics like CSAT, NPS, FRT, AHT, and resolution rate, using data to continuously improve service delivery and customer outcomes.
Prioritize data protection and compliance.
Our operations meet industry standards like GDPR, SOC 2, and HIPAA, ensuring your user data is always secure and your brand reputation protected.
Behind every line of code, there’s a human who makes it work
Every chat, escalation, and bug report, your users aren’t just interacting with an interface. They’re engaging with the human intelligence behind your brand. At Horatio, we’ve built a people-first culture where our teams don’t just support your product—they help your users fall in love with it.
Onsite wellness that drives clarity in complexity
In tech, mental clarity matters. That’s why our in-house wellness program offers team members immediate, private access to licensed therapists and psychologists, no waitlists, no referrals....
Smart rotations to build agile, multi-skilled teams
Support in tech demands adaptability, from debugging and product QA to policy enforcement and trust & safety. Our rotational programs prevent burnout and build multidimensional teams, ready...
Workspaces designed for cognitive flow
Deep thinking requires deep focus. Our delivery centers are optimized for high-performance knowledge work: ergonomic setups, quiet zones for ticket queues and technical documentation, and...
Tenure that compounds your product knowledge
Our 2% turnover rate gives you more than consistency, it builds compounding value. With long-tenured agents, you get teams that don’t just understand your tools, they become experts in your...
Come see the culture powering your CX
We’re serious about transparency. Visit our delivery centers in the Dominican Republic or Colombia to see the work firsthand, meet the minds behind your metrics, and walk the floors where...
Customer Stories
What our tech clients are saying
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Why disruptive tech brands are choosing Horatio
Horatio helps high-growth tech companies achieve measurable improvements in outsourced performance.
Serving industries beyond technology
We deliver personalized services to a broad range of technology-driven industries. Whether you're building platforms, managing data, or enabling connectivity, our solutions are customized to help you scale, adapt, and lead in your space.
For store owners
Deliver exceptional support while managing peak volume, order complexity, and post-purchase experiences with flexible, omnichannel teams.
For financial institutions
Secure transactions and foster trust with KYC/AML-compliant workflows, rapid issue resolution, and multilingual support tailored for high-stakes environments.
For education providers
Enhance learning outcomes with 24/7 student and educator support, platform troubleshooting, content moderation, and curriculum onboarding.
For healthcare teams
Deliver compassionate, HIPAA-compliant support with appointment coordination, claims guidance, and secure patient communication, blending care and compliance.
For software companies
Boost customer satisfaction and reduce churn with proactive onboarding, billing optimization, cross-sell strategies, and tiered support services.
For experience providers
Deliver personalized experiences with dynamic booking support, itinerary adjustments, and loyalty program management. All with global, omnichannel coverage.
For game studios
Support vibrant player communities with real-time support, bug triaging, event-based scaling, and multilingual moderation to protect user experience.
Real results from real tech innovators
See how Horatio has empowered high-growth technology companies to elevate customer support, streamline operations, and scale seamlessly in dynamic digital environments.
Oct 16 2024
Transforming Insurance Experience
How Horatio Leveled Up an Insurance Client’s Customer Experience
Frequently Asked Questions
Accelerate innovation with every interaction.
At Horatio, we understand the pace and precision required in tech. Let’s work together to enhance your customer experience, support scalability, and test-customer-support-outsourcingAt Horatio, we understand the pace and precision required in tech. Let’s work together to enhance your customer experience, support scalability, and test-customer-support-outsourcing