Email support outsourcing that elevates your customer experience
Exceptional email support comes from being fast, straightforward, and analytical. At Horatio, we deliver email customer support outsourcing solutions that scale with your business and adapt to your customers’ ever-changing needs. Powered by trained support associates and smart systems that drive faster resolution and deeper customer satisfaction.
Whether you're navigating high ticket volumes, managing technical inquiries, or handling account issues, our email support services ensure every message gets a timely, professional, and on-brand response, without overloading your internal team.
Trusted by companies evolving their business
Advanced email support outsourcing services, built for performance
Horatio’s email support services are engineered to reduce resolution times to enhance your customer satisfaction, and help your business operate more efficiently. Whether you're handling product inquiries, service issues, or account concerns, we provide everything you need to outsource email support with confidence.
What you’ll get when you hire Horatio’s email support services:
Dedicated, industry-savvy agents
Our support associates are trained in your workflows, platforms, policies, and brand standards, ensuring every email reflects your tone and values.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Email support outsourcing that improves retention, efficiency, and CSAT
Email is still the most trusted support channel, but when ticket queues grow and internal teams stretch thin, response quality tends to drop…and fast. That’s where Horatio’s outsourced email support steps in. We combine operational discipline, trained agents, on-brand communication, and strategic planning to help businesses deliver thoughtful customer care at scale.
The benefits you get when you hire Horatio’s services include:
Faster resolution for high-priority issues
From account errors to transaction inquiries, your customers get timely, effective answers that build trust.
Consistent and professional communication
Every response reflects your brand values, written by trained agents who understand your audience and voice.
Fewer repeat tickets
Our team focuses on clear, complete resolutions that reduce reopened emails and drive efficiency.
Operational relief for your core team
Free up internal bandwidth and let your in-house team focus on growth, product development, and strategy.
Actionable customer feedback
We capture insights from email conversations and deliver structured reports you can act on.
Quality assurance that drives high customer satisfaction
With average CSAT & QA scores exceeding 95%, you’ll know every conversation meets your standards, even in high-volume environments.
Faster resolution for high-priority issues
From account errors to transaction inquiries, your customers get timely, effective answers that build trust.
Consistent and professional communication
Every response reflects your brand values, written by trained agents who understand your audience and voice.
Fewer repeat tickets
Our team focuses on clear, complete resolutions that reduce reopened emails and drive efficiency.
Operational relief for your core team
Free up internal bandwidth and let your in-house team focus on growth, product development, and strategy.
Actionable customer feedback
We capture insights from email conversations and deliver structured reports you can act on.
Quality assurance that drives high customer satisfaction
With average CSAT & QA scores exceeding 95%, you’ll know every conversation meets your standards, even in high-volume environments.
The people behind your platform’s success
We build support teams who understand every single one of your customers’ needs, tailored to your industry and products/services. What is our main differentiator? Our people-first approach that enhances stable and scalable operations across every time zone.
Culture of care
Our agents benefit from thoughtful wellness programs, professional support, and task rotation, so they can provide great assistance without burnout.
Email-ready training
All agents undergo training in your industry and customer-specific needs before launch.
Low attrition and increased trust
With annual attrition under 2%, your customers will get consistent help from professionals who know your platform inside and out.
Nearshore excellence
Meet your team in person in the Dominican Republic or Colombia, where we hire for empathic, analytical, and technical skills.
Continuous skill development
Ongoing training programs and upskilling initiatives keep our teams sharp, adaptive, and aligned with evolving client needs.
Hear it from our clients
Loved by our trusted partners
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Email support outsourcing for every industry
Horatio’s email support outsourcing services are designed to meet the unique needs of your industry. Our experienced agents are trained in your specific workflows and customer expectations, ensuring high-quality assistance through one of the most trusted customer service channels: email.
Here are just some of the industries we proudly serve through our email support services:
For store owners
Retail and ecommerce brands thrive on fast and empathetic responses. Our outsourced email support helps you reduce cart abandonment while increasing customer loyalty.
For financial institutions
From transaction support to account inquiries, email support outsourcing provides your customers with the timely service they expect from a financial brand. Horatio helps you deliver trust at scale.
For education providers
Whether it’s students needing access support or educators with account issues, our email support outsourcing services are built to handle all their inquiries with clarity and care.
For healthcare teams
When patients or providers reach out via email, response quality and speed are critical. Horatio’s email customer support outsourcing ensures secure communication and compassionate service tailored to your healthcare organization.
For software companies
Your users need quick help with logins, billing, features, or bugs. Let us help you outsource email support with agents trained to handle all potential inquiries, all within your platforms.
For tech innovators
For creators and social media brands, brand trust is everything. Our mail support services ensure your followers and customers get timely answers to their questions while being consistent with your voice.
For experience providers
From booking issues to itinerary updates, your guests deserve clear, friendly support. Horatio’s outsourced email support services help travel brands stay helpful, wherever your customers may be in the world.
For game studios
In the fast-paced world of gaming, responsiveness and clarity are everything. Whether it's resolving account issues, addressing technical bugs, or assisting with purchase concerns, Horatio’s email support outsourcing service ensures your players get superb support that keeps them engaged and coming back.
Frequently Asked Questions
Let’s elevate email experience together
Whether you're scaling your platform, launching new services, or expanding into new markets, Horatio helps you deliver high-quality email support aligned with your systems and tailored to your customers, so they always come back for more.