Financial services that balance trust and speed
From KYC and compliance workflows to fraud detection and multilingual support, Horatio helps leading fintech, crypto, lending, and payment companies deliver fast and secure service at scale, while staying compliant.
Outsource the parts of your business that slow you down and scale the ones that move you forward
Trusted by innovators in finance, crypto, and payments
Support solutions tailored for fintech and financial platforms
From identity verification to chargeback resolution, our teams handle the workflows that drive compliance, reduce risk, and improve CX.
Fraud Prevention & Risk Monitoring
Protect your platform and users from evolving threats. We monitor suspicious activity, review alerts, and enforce risk thresholds to reduce chargebacks, account takeovers, and fraud-related losses.
- Transaction and behavior monitoring
- Chargeback triage and investigation
- Suspicious activity alerts and escalation
- Promo abuse and referral fraud reviews
A partner built for regulated speed
With Horatio, you get more than a vendor. You get a partner trained in compliance, empowered by tech, and built for fintech growth.
Secure support that moves fast
Launch in weeks with compliant, trained teams that match your platform’s voice and values.
Retention over turnover
With annual attrition under 2%, your team stays consistent, ensuring fewer errors, better insights, and deeper platform knowledge.
Data visibility from day one
Get full transparency through real-time dashboards, performance metrics, and QA scores aligned with your KPIs.
Coverage when it counts
Our nearshore teams provide extended and 24/7 coverage to ensure your users always feel supported.
More than just agents
Your program is backed by trainers, QA analysts, workforce managers, and a client services team obsessed with accuracy, growth, and compliance.
Seamless system integration
We work within your existing tech stack, from CRMs to fraud tools, configuring workflows and tags that drive efficiency, clean data flow, and better decision-making across teams.
Secure support that moves fast
Launch in weeks with compliant, trained teams that match your platform’s voice and values.
Retention over turnover
With annual attrition under 2%, your team stays consistent, ensuring fewer errors, better insights, and deeper platform knowledge.
Data visibility from day one
Get full transparency through real-time dashboards, performance metrics, and QA scores aligned with your KPIs.
Coverage when it counts
Our nearshore teams provide extended and 24/7 coverage to ensure your users always feel supported.
More than just agents
Your program is backed by trainers, QA analysts, workforce managers, and a client services team obsessed with accuracy, growth, and compliance.
Seamless system integration
We work within your existing tech stack, from CRMs to fraud tools, configuring workflows and tags that drive efficiency, clean data flow, and better decision-making across teams.
Certified to protect what matters most
Horatio is SOC 2 Type II, PCI DSS, and HIPAA compliant, and operates out of secure, restricted-access office zones. Our workflows are audit-ready, regulator-aligned, and built for platforms that deal in sensitive financial data.
Supporting the teams behind your transactions
In financial services, precision and accountability are everything. That’s why we invest heavily in training, well-being, and retention to ensure your support team is ready for high-stakes, high-compliance work.
Finance-ready training
Agents are trained in AML, KYC, data protection, and platform-specific workflows to ensure secure, consistent handling of sensitive issues.
Continuous skill development
Ongoing training programs and upskilling initiatives keep our teams sharp, adaptive, and aligned with evolving client needs.
Workforce wellness and stability
We rotate sensitive roles, monitor task load, and maintain low attrition—just 2% annually in financial programs.
Real-time coaching and QA
Performance is monitored daily, with QA teams, trainers, and team leads providing continuous feedback and development.
Client access and transparency
You're always welcome at our secure nearshore offices in the Dominican Republic or Colombia to meet your team and see your program in action.
Hear it from our clients
Don’t just take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Delivering measurable impact in fintech operations
Our financial services teams aren’t just compliant, they’re high-performing. Here’s the kind of impact we help our clients achieve.
Proven results for fintech and financial services
From reducing chargebacks to boosting CSAT, explore real stories from companies who scaled smartly with Horatio.
Nov 20 2024
Advancing Financial Management for Education
How Horatio Revolutionized Administrative Efficiency
May 27 2025
Fintech customer support: importance and best practices
Horatio has helped fintech companies deliver fast, secure, personalized, and scalable customer experiences through expert support teams tailored to your needs.
Aug 15 2024
Best Practices For Leveraging Customer Feedback in Fintech and the Importance of Customer Satisfaction
Horatio x Trustpilot In Horatio Insights
Frequently Asked Questions
Ready to build secure, scalable fintech operations?
Whether you’re launching a new product or scaling into new markets, Horatio’s financial services teams help you deliver high-quality, compliant support every step of the way.
Let’s talk about your support needs.