EdTech outsourcing designed to support learners and scale with you
Deliver better learner experiences, enhance operations, and scale globally with Horatio’s outsourced teams.
From 24/7 student support to instructor enablement and curriculum QA, we specialize in high-quality EdTech operations that combine education fluency with CX excellence.

EdTech services that enhance learning, engagement, and growth
From 24/7 student support to instructor enablement and curriculum QA, our teams manage the behind-the-scenes workflows that improve learner satisfaction, streamline operations, and scale with your platform’s growth.

Learner & Student Support
Responsive, multilingual support to help students navigate platforms, troubleshoot access issues, and stay on track with their coursework.
- Account and login troubleshooting
- Enrollment help and course navigation
- Live class access support
- FAQs, chatbot support, and ticketing systems
Why EdTech leaders choose Horatio
We bring education fluency, CX precision, and scalable support operations to help platforms grow without sacrificing learner satisfaction.
Education-savvy agents
Our teams are trained on LMS platforms, pedagogy, and accessibility standards. We provide knowledgeable, friendly support that earns student trust and lightens the load on instructors.
Built-in flexibility
EdTech demand isn’t static. We scale with you during enrollment surges, semester starts, or regional launches, with trained backup agents ready to step in.
Real-time feedback loops
We connect support operations with your product and content teams. That means surfacing insights about UX, bugs, or common learner challenges, not just closing tickets.


Omnichannel by design
Whether your students prefer mobile chat, phone, email, or in-app messaging, we deliver consistent, brand-aligned service across every touchpoint.
AI + human balance
We support AI tools like chatbots and LMS copilots, but step in when empathy, judgment, or troubleshooting are required. Our hybrid approach improves resolution quality and satisfaction.
Proven quality standards
With an industry-leading 98% QA score, we ensure every learner and educator interaction reflects your brand promise.
Education-savvy agents
Our teams are trained on LMS platforms, pedagogy, and accessibility standards. We provide knowledgeable, friendly support that earns student trust and lightens the load on instructors.

Built-in flexibility
EdTech demand isn’t static. We scale with you during enrollment surges, semester starts, or regional launches, with trained backup agents ready to step in.

Real-time feedback loops
We connect support operations with your product and content teams. That means surfacing insights about UX, bugs, or common learner challenges, not just closing tickets.

Omnichannel by design
Whether your students prefer mobile chat, phone, email, or in-app messaging, we deliver consistent, brand-aligned service across every touchpoint.

AI + human balance
We support AI tools like chatbots and LMS copilots, but step in when empathy, judgment, or troubleshooting are required. Our hybrid approach improves resolution quality and satisfaction.

Proven quality standards
With an industry-leading 98% QA score, we ensure every learner and educator interaction reflects your brand promise.

Certified to support learners, platforms, and privacy
Horatio is SOC 2 Type II and PCI DSS certified, with HIPAA-compliant operations and restricted-access zones for teams handling sensitive academic or learner data. Our infrastructure and training ensure educational institutions and tech providers stay compliant and secure.



The people behind your platform’s success
We build support teams who understand the emotional, academic, and logistical needs of your learners and instructors. Our people-first approach fuels stable, scalable operations across every time zone.
Customer Stories
Loved by the platforms powering digital education
Driven by metrics that matter to learners and platforms
Our EdTech support teams deliver more than just answers— we drive retention, satisfaction, and learning outcomes. Here’s the kind of impact we help our partners achieve.

Scaling education through people, process, and care
From improving learner satisfaction to accelerating onboarding and global expansion, explore how leading EdTech platforms partnered with Horatio to scale smarter and support students better.
Nov 20 2024
Advancing Financial Management for Education
How Horatio Revolutionized Administrative Efficiency
Frequently Asked Questions

Let’s improve learner outcomes together
Whether you’re scaling a platform, launching a new curriculum, or expanding globally, Horatio helps you deliver high-quality, multilingual, and platform-aligned support that keeps learners coming back.