In-App customer support BPO that meets users where they are
So your company has an app and you want to drive exceptional customer experience for your users, but you have no idea where to start. Well, start simple, make support easier and accessible so your users won’t have to leave your app. Horatio blends premium human support with in-app technology to deliver fast, seamless service, right where your customers already are.
With Horatio’s in-app customer support BPO services, your users can reach out in real-time without switching platforms. That means lower friction and higher satisfaction, which at the same time leaves more time for your team to focus on what matters most: growth. Whatever type of assistance your users need, our trained associates will be there inside your app, ready to solve problems and boost engagement.
Trusted by apps evolving their business
Advanced In-App support features for frictionless CX
Horatio’s in-app customer support services are designed to keep your users engaged and supported, without ever needing to leave your app. From onboarding to troubleshooting, our solutions are built to create intuitive, instant support journeys that users remember for the right reasons.
What you’ll get when you hire Horatio’s in-app customer support BPO services:
Livechat embedded in your app
Engage users instantly with live conversations, powered by trained associates.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
In-App customer support BPO that powers real results
In-app support isn’t just a convenience, it’s a competitive advantage. Horatio’s services are crafted to reduce user effort and resolve issues instantly, right inside your application. The result? Better experiences, greater retention, and less load on your internal teams.
When you hire Horatio’s in-app customer support services, you unlock:
Always-on access to expert support
Our teams are available 24/7, ensuring your users always have someone to turn to, without leaving your app.
Faster resolutions, lower response time
No channel-switching. No waiting. Just fast answers, handled by associates trained in your industry.
Improved retention and engagement
By keeping users supported in real time, we've helped partners achieve 96% CSAT.
Reduced customer effort
We remove the friction that drives churn. Everything from help to feedback happens inside your app.
Operational focus
With Horatio handling in-app support, your team can focus on innovation and core business activities.
Insightful metrics and growth tracking
Track resolution times, satisfaction scores, and usage patterns, so you’re always improving.
Always-on access to expert support
Our teams are available 24/7, ensuring your users always have someone to turn to, without leaving your app.
Faster resolutions, lower response time
No channel-switching. No waiting. Just fast answers, handled by associates trained in your industry.
Improved retention and engagement
By keeping users supported in real time, we've helped partners achieve 96% CSAT.
Reduced customer effort
We remove the friction that drives churn. Everything from help to feedback happens inside your app.
Operational focus
With Horatio handling in-app support, your team can focus on innovation and core business activities.
Insightful metrics and growth tracking
Track resolution times, satisfaction scores, and usage patterns, so you’re always improving.
The people behind your platform’s success
We build support teams who understand every single one of your customers’ needs, tailored to your industry and products/services. What is our main differentiator? Our people-first approach that enhances stable and scalable operations across every time zone.
Culture of care
Our agents benefit from thoughtful wellness programs, professional support, and task rotation, this way we ensure they can consistently provide great assistance without burnout.
In-app-ready training
All our agents are trained in your industry and customer-specific needs before launch.
Low attrition and increased trust
With an annual attrition under 2%, your customers will get expert help from professionals who know your app inside and out.
Nearshore excellence
Meet your team in person in the Dominican Republic or Colombia, places where we focus on empathic, analytical, and technical skills.
Continuous skill development
Ongoing training programs and upskilling initiatives keep our teams sharp, adaptive, and aligned with evolving client needs.
Hear it from our clients
Loved by our trusted partners’ apps
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
In-app support outsourcing for every industry
Horatio’s in app customer support services are designed to satisfy your unique needs. That’s why our experienced agents are trained in your specific workflows and customer expectations, ensuring high-quality support on your app.
Here are just some of the industries we proudly serve through our In-app support services:
For store owners
Online shoppers expect fast and helpful responses without having to leave your app. With our in app customer support, you will reduce cart abandonment and boost conversions, all while building loyalty, right where your customers are browsing and buying.
For financial institutions
From failed transactions to account questions, financial customers need clear answers… and they expect them fast. Our in-app customer support BPO services help you meet those expectations with real-time, secure support that earns trust at scale.
For education providers
Students and educators rely on seamless access and account functionality. Our in app customer support handles everything from login issues to course navigation, delivering responsive and friendly help within your platform.
For healthcare teams
Patients and providers demand secure and empathetic support. With Horatio’s in-app customer support BPO, your healthcare organization delivers the assistance they need with the urgency and care your users expect.
For software companies
When users hit a wall, be it a billing glitch or a feature bug, they want help at the moment. Our in-app customer support teams are trained to respond quickly and accurately inside your product, so users stay engaged and satisfied.
For tech innovators
Scaling fast? We’ve got you covered. Our in-app customer support BPO solutions let tech brands grow without sacrificing quality, delivering expert-level support on everything from integrations to feature feedback.
For experience providers
Guests want answers on-the-go, whether it’s booking help or itinerary changes. Horatio provides in-app support tailored for travel and hospitality brands, so you can meet your guests wherever they are.
For game studios
Gamers don’t wait. From purchase issues to bugs, our in app customer support keeps your players in the game with fast, knowledgeable assistance that strengthens retention and keeps the experience seamless.
Frequently Asked Questions
Let’s Elevate Your In-App Support Experience
Whether you're growing your platform, rolling out new features, or entering new markets, Horatio’s in-app customer support BPO ensures your users get fast and reliable help, right inside your app. We align with your systems and brand voice to deliver in app customer support that feels seamless & personal, built to keep users coming back.