Outsource live chat support & never miss a lead again
Exceptional customer experience comes from choosing to combine human and technology. Both their efforts will create a winning strategy that your customers will love and your competition will wish to have.
At Horatio, our outsourced live chat support services give you scalable, human-first support backed by smart automation. Whether you’re running a flash sale or managing global growth, our agents are always on, delivering 24/7 live chat support that builds loyalty and increases your bottom line.
Trusted by those companies that are constantly evolving their business
Live chat support outsourcing services built to drive results
Horatio’s live chat outsourcing services are designed for performance and precision. We integrate seamlessly into your systems, speak your brand’s voice, and engage your customers in real time, anywhere in the world.
What you get when you hire Horatio’s live chat support services:
24/7 Live Chat Support
Never miss a lead again. Our chat support agents are always on, ensuring rapid response times, day and night.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Outsourced live chat that increases conversions and cuts costs
Live chat isn’t just another support channel, it’s a revenue driver and you need to take advantage of it. Horatio’s outsourced live chat support is built to give your business a competitive edge with faster engagement and smarter personalization.
When you hire Horatio’s services, you unlock:
Instant Response = Higher Sales
Respond in seconds when interest peaks. Our agents help convert browsers into buyers before they bounce.
More Conversions, Less Abandonment
Live chat reduces cart drop-offs and re-engages hesitant shoppers at critical moments.
No Hiring Headaches
Skip recruitment and feel safe that training is on us. Our chat support services give you access to fully trained pros from day one.
Full Brand Alignment
We don’t just chat, we represent your brand. Agents are trained in your tone, tools, and processes.
Cost-Efficient Customer Service
Compared to in-house teams, our outsourced live chat support saves you time, money, and resources.
Scalable Support
Whether you’re launching a new product or expanding internationally, we scale with you, fast.
Instant Response = Higher Sales
Respond in seconds when interest peaks. Our agents help convert browsers into buyers before they bounce.
More Conversions, Less Abandonment
Live chat reduces cart drop-offs and re-engages hesitant shoppers at critical moments.
No Hiring Headaches
Skip recruitment and feel safe that training is on us. Our chat support services give you access to fully trained pros from day one.
Full Brand Alignment
We don’t just chat, we represent your brand. Agents are trained in your tone, tools, and processes.
Cost-Efficient Customer Service
Compared to in-house teams, our outsourced live chat support saves you time, money, and resources.
Scalable Support
Whether you’re launching a new product or expanding internationally, we scale with you, fast.
The human side of outsourced live chat support
At Horatio, our live chat agents do more than reply, they represent your brand.
We build outsourced live chat support teams that deeply understand your customers, your product, and your business model. Our people-first approach powers high-performance support that feels natural and on-brand, across every time zone.
A culture that drives better conversations
Horatio agents aren’t just trained, they’re supported. From wellness programs to skill development and task variety, we keep our teams sharp and ready to deliver empathetic live chat...
On-brand from day one
Before going live, every live chat support associate completes in-depth onboarding tailored to your systems and tone of voice. Our goal is simple: make your outsourced live chat support...
Consistency you can count on
Our agent attrition rate is under 2% annually. That means your customers get help from the same knowledgeable professionals who know your brand and are invested in its success. With...
Nearshore teams with global impact
Meet your outsourced live chat support team in the Dominican Republic or Colombia, regions known for strong communication skills and cultural alignment with U.S.-based businesses. We hire...
Continuous skill development
Ongoing training programs and upskilling initiatives keep our teams sharp, adaptive, and aligned with evolving client needs.
Hear it from our clients
Loved by our great partners
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Live chat support outsourcing for every industry
Horatio’s live chat outsourcing services are built to meet the needs of industries where real-time communication isn’t optional. Our multilingual agents are trained in your workflows, customer journey, and product stack, so they can jump into any conversation with confidence and clarity. Whether it’s a product question or an urgent issue, your customers get expert help the moment they reach out, no waiting, no scripts, just solutions.
Where Our Outsourced Live Chat Services Make the Most Impact:
For store owners
Speed = sales. Our outsourced live chat support reduces cart abandonment, improves product discovery, and keeps customers engaged throughout their shopping journey.
For financial institutions
Trust and accuracy matter. From verifying accounts to answering transaction questions, we provide secure, compliant live chat support outsourcing with agents trained in financial communication.
For education providers
When access issues happen, timing is everything. Horatio’s live chat support outsourcing helps students and educators get instant help when it counts, keeping learning uninterrupted.
For healthcare teams
We bring empathy and compliance together. Whether it’s patient questions or provider requests, our outsourced live chat support ensures human-first help that builds trust.
For software companies
Your users want fast answers. We handle logins, feature walkthroughs, billing concerns, and other technical issues in real time, with chat support agents who know your product and reflect your brand voice.
For tech innovators
Tech moves fast, so does our support. Horatio’s outsourced live chat service is built to scale alongside your product, delivering accurate, friendly help that adapts as you grow.
For experience providers
Whether it’s a booking question or an in-trip issue, our 24/7 live chat support helps guests feel taken care of wherever they are, whenever they need you.
For game studios
Gamers expect instant, frictionless help. We handle account questions, purchase issues, and bug reports with speed and skill to keep players happy and online.
Frequently Asked Questions
Let’s elevate the live chat experience together!
When you outsource live chat support to Horatio, your customers don’t just get answers, they get the kind of attention that builds loyalty.
Horatio provides outsourced live chat support that feels like a seamless extension of your in-house team. Every conversation is handled in real time by trained agents who know your systems, understand your customers, and stay true to your brand voice. The result? Personalized, high-quality live chat support that makes every customer feel seen and ready to come back.