Outsource live chat support & never miss a lead again
Exceptional customer experience comes from choosing to combine human and technology. Both their efforts will create a winning strategy that your customers will love and your competition will wish to have.
At Horatio, our outsourced live chat support services give you scalable, human-first support backed by smart automation. Whether you’re running a flash sale or managing global growth, our agents are always on, delivering 24/7 chat support that builds loyalty and increases your bottom line.
90%
CSAT Score
2 Hours
Average First-Response Time (Email)
15%
Chat Conversion Rate
Our outsourced phone support is built for quality results
Horatio’s live chat outsourcing services are designed for performance and precision. We integrate seamlessly into your systems, speak your brand’s voice, and engage your customers in real time, anywhere in the world. What you get when you hire Horatio’s live chat support services:
24/7 Live Chat Support
Never miss a lead again. Our chat support agents are always on, ensuring rapid response times, day and night.
Built to integrate with your customer support ecosystem
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Outsourced live chat that increases conversions and cuts costs
Instant Response = Higher Sales
Respond in seconds when interest peaks. Our agents help convert browsers into buyers before they bounce.
More Conversions, Less Abandonment
Live chat reduces cart drop-offs and re-engages hesitant shoppers at critical moments.
No Hiring Headaches
Skip recruitment and feel safe that training is on us. Our chat support services give you access to fully trained pros from day one.
Full Brand Alignment
We don’t just chat, we represent your brand. Your outsourced live chat agents are trained in your tone, tools, and processes.
Cost-Efficient Customer Service
Compared to in-house teams, our outsourced live chat support saves you time, money, and resources.
Scalable Support
Whether you’re launching a new product or expanding internationally, we scale with you, fast.
The human side of outsourced live chat support
At Horatio, our live chat agents do more than reply, they represent your brand. We build outsourced live chat support teams that deeply understand your customers, your product, and your business model. Our people-first approach powers high-performance support that feels natural and on-brand, across every time zone.
A culture that drives better conversations
Horatio's outsourced live chat agents aren’t just trained, they’re supported. From wellness programs to skill development and task variety, we keep our teams sharp and ready to deliver empathetic live chat support without burnout. This means your customers always get fast and high-quality help.
On-brand from day one
Before going live, every live chat support associate completes in-depth onboarding tailored to your systems and tone of voice. Our goal is simple: make your outsourced live chat support team feel like an extension of your in-house staff, indistinguishable to your customers.
Consistency you can count on
Our agent attrition rate is under 2% annually. That means your customers get help from the same knowledgeable professionals who know your brand and are invested in its success. With Horatio, outsourced doesn’t mean unfamiliar, it means consistent, high-quality support at scale.
Nearshore teams with global impact
Meet your outsourced live chat support team in the Dominican Republic or Colombia, regions known for strong communication skills and cultural alignment with U.S.-based businesses. We hire for empathy, clarity, and critical thinking, ensuring every chat feels real.
Loved by our great partners
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
Cate Marques
Chief Experience Officer
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
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Live chat support outsourcing for every industry
Horatio’s live chat services are built for industries where real-time communication matters. Our multilingual agents are trained in your workflows, customer journey, and product stack to deliver expert support with speed and clarity.
For store owners
Speed = sales. Our outsourced live chat support reduces cart abandonment, improves product discovery, and keeps customers engaged throughout their shopping journey.
For financial institutions
Trust and accuracy matter. From verifying accounts to answering transaction questions, we provide secure, compliant live chat support outsourcing with agents trained in financial communication.
For education providers
When access issues happen, timing is everything. Horatio’s live chat support outsourcing helps students and educators get instant help when it counts, keeping learning uninterrupted.
For healthcare teams
We bring empathy and compliance together. Whether it’s patient questions or provider requests, our outsourced live chat support ensures human-first help that builds trust.
For software companies
Your users want fast answers. We handle logins, feature walkthroughs, billing concerns, and other technical issues in real time, with outsourced live chat agents who know your product and reflect your brand voice.
For tech innovators
Tech moves fast, so does our support. Horatio’s live chat support outsourcing service is built to scale alongside your product, delivering accurate, friendly help that adapts as you grow.
For experience providers
Whether it’s a booking question or an in-trip issue, our 24/7 chat support outsourcing services help guests feel taken care of wherever they are, whenever they need you.
For game studios
Gamers expect instant, frictionless help. We handle account questions, purchase issues, and bug reports with speed and skill to keep players happy and online.
Phone support that scales through people, process, and care
Horatio’s expertise goes beyond customer support. We offer a full suite of services designed to optimize operations, strengthen security, and uphold the highest quality standards. Our outsourced solutions empower businesses to scale efficiently while ensuring consistency, compliance, and cohesive workflows across every touchpoint.
Back-Office Support
Outsource essential administrative tasks like data entry, order processing, digital asset QA, product listing review, and tagging. Our skilled teams enhance operational efficiency, reduce overhead, and let businesses focus on strategic growth with accuracy and compliance. Our back-office support services help businesses focus on strategic growth while maintaining accuracy, compliance, and workflow optimization.
Trust & Safety
We create safer digital environments by moderating user-generated content, detecting policy violations, and ensuring compliance with platform guidelines. Our Trust & Safety experts protect your brand, foster community integrity, and promote user confidence.
Compliance & Fraud
As regulations and risks evolve, we help businesses stay compliant and protected. Using AI-driven monitoring and risk models, we detect and prevent fraud, reduce chargebacks, and ensure adherence to local and global standards for financial and reputational security.
Quality Assurance
Deliver consistently high service standards with real-time monitoring, structured feedback loops, and data-backed performance tracking. Our QA services drive
Technical support
Our Tier 1, 2, and 3 support teams integrate with your systems to resolve issues quickly and effectively. From basic troubleshooting to complex escalations, we offer deep technical expertise and fast response times that boost customer satisfaction, reduce churn, and strengthen brand loyalty.
Consulting Services
Horatio’s consulting services help you reimagine your customer experience, improve operational efficiency, and unlock the power of AI with guidance rooted in real-world execution.
Frequently Asked Questions
Have questions about outsourcing customer support with Horatio? Here are answers to some of the most common questions from companies exploring In-App Customer Support.
Outsource your live chat support with us!
When you outsource live chat support to Horatio, your customers don’t just get answers, they get the kind of attention that builds loyalty.
Horatio provides outsourced live chat support that feels like a seamless extension of your in-house team. Every conversation is handled in real time by trained agents who know your systems, understand your customers, and stay true to your brand voice. The result? Personalized, high-quality live chat support that makes every customer feel seen and ready to come back.