Scaling SaaS companies with people + tech
Building innovative software is just the start. Sustaining success in SaaS demands operational agility, deep user insight, and a partner who can scale with you.
Horatio empowers SaaS brands with high-performing teams, optimized support operations, and user-first experiences—so you can focus on product while we elevate every interaction.
Trusted by SaaS leaders and disruptors alike
Bespoke solutions for SaaS growth
At Horatio, we design customer experience solutions tailored to the dynamic, fast-paced world of SaaS.
Whether your company needs rapid deployment cycles, global user bases, or customer support, we understand the operational pressures and evolving demands of modern software companies, and we’re built to help you thrive.
Technical & Customer Support
Tiered support with fast response times and deep product understanding.
Meet Horatio, where human expertise meets technological integration
We help SaaS companies reduce churn, boost activation, and deliver exceptional support, without overextending internal teams.
Fully managed & fully yours
We recruit, train, and operate dedicated teams that feel like your own – aligned to your tools, workflows, and KPIs.
Elastic capacity for user growth
Launching a new feature or breaking into a new market? We dynamically scale to meet demand—without compromising service quality.
Seamless tech integration
Our teams operate inside your stack – Salesforce, Zendesk, Looker, Jira, Intercom, Notion, HubSpot, and more.
Performance that drives retention
With QA scores above 98%, our agents deliver consistent quality, using calibrated feedback and performance monitoring to drive outcomes.
Insights-driven operations
We track CSAT, NPS, FRT, AHT, and resolution rates—turning real-time insights into measurable improvements.
Secure, compliant, and on- brand
Our operations meet SOC 2, HIPAA, and GDPR standards to protect your data and brand reputation.
Fully managed & fully yours
We recruit, train, and operate dedicated teams that feel like your own – aligned to your tools, workflows, and KPIs.
Elastic capacity for user growth
Launching a new feature or breaking into a new market? We dynamically scale to meet demand—without compromising service quality.
Seamless tech integration
Our teams operate inside your stack – Salesforce, Zendesk, Looker, Jira, Intercom, Notion, HubSpot, and more.
Performance that drives retention
With QA scores above 98%, our agents deliver consistent quality, using calibrated feedback and performance monitoring to drive outcomes.
Insights-driven operations
We track CSAT, NPS, FRT, AHT, and resolution rates—turning real-time insights into measurable improvements.
Secure, compliant, and on- brand
Our operations meet SOC 2, HIPAA, and GDPR standards to protect your data and brand reputation.
Certified to protect what matters most
Horatio is HIPAA compliant and SOC 2 Type II and PCI DSS certified, ensuring your patients' data, claims, and records are handled with the highest level of security and care. From restricted-access zones to audit-ready workflows, we operate with the discipline and transparency required in regulated healthcare environments.
Powered by people: The culture behind exceptional quality
Every support interaction starts with a person, and we believe the best support comes from empowered, well-equipped teams. At Horatio, we foster a culture that prioritizes wellbeing, continuous learning, and operational excellence so our people can deliver standout experiences to yours.
Mental wellness access
We provide fast, confidential access to licensed therapists. No delays, no bureaucracy. Mental health is a priority, not a perk.
Agile talent rotations
Our cross-training and rotation programs build flexible, multidimensional teams capable of adapting to changing product needs and user behaviors.
Flow-optimized workspaces
Our environments are intentionally designed to support deep focus and high performance, helping agents maintain clarity and efficiency in fast-paced SaaS contexts.
High tenure and high product IQ
With a turnover rate of just 2%, our agents stay, grow, and evolve with your platform, leading to deeper product knowledge and stronger user relationships over time.
Continuous skill development
Ongoing training programs and upskilling initiatives keep our teams sharp, adaptive, and aligned with evolving client needs.
Customer Stories
What our SaaS clients are saying
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Why high-growth SaaS brands are choosing Horatio
Horatio ensures leading SaaS brands achieve real, impactful results.
Real results from real SaaS disruptors
See how Horatio has partnered with leading SaaS companies to transform customer experience, optimize operational workflows, and scale service delivery in fast-moving digital markets.
Oct 16 2024
Transforming Insurance Experience
How Horatio Leveled Up an Insurance Client’s Customer Experience
Frequently Asked Questions
Power SaaS growth through exceptional quality
We partner with forward-thinking SaaS companies to deliver agile, expert-led support that fuels retention, drives product adoption, and scales with you. Let’s talk about how Horatio can elevate your business at every stage of growth.