Phone Support Outsourcing That Elevates Every Customer Interaction
At Horatio, exceptional phone support is more than answering calls, for us, this is about building relationships between you and your customers. We combine a multilingual team of trained phone support associates with modern tools and tailored workflows to create seamless, human-first conversations that boost satisfaction and loyalty.
Whether you're scaling fast, need consistent coverage, or are in need of 24/7 customer service, Horatio’s outsourced phone support solutions ensure that every customer gets the premium service your brand is known for.
Trusted by those who are evolving their business
Our outsourced phone support is built for quality results
Horatio’s phone support outsourcing services are designed to drive impact and efficiency across your entire customer journey. Whether it's through assistance on resolving issues, managing complex requests, or answering product questions, our teams are trained to be an extension of your brand, available anytime your customers need to talk.
What you’ll get when you hire Horatio’s phone support services:
Dedicated industry-trained agents
Skilled professionals who understand the nuances of your vertical and communicate with clarity and empathy.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Outsource phone support with confidence, let Horatio be your competitive advantage
Traditional call centers often fail to deliver the level of care your brand promises. That’s why Horatio’s phone support services go beyond the script. We solve the real challenges businesses face: missed calls, long wait times, and generic conversations that fall flat. With Horatio, every call becomes an opportunity to build trust and create loyalty.
When you hire Horatio’s services, you unlock:
Better customer experiences
With a 96% CSAT average, our agents deliver empathy and efficiency every time.
Cost-effective, scalable operations
Cut overhead and grow flexibly with a team that adjusts to your business needs.
24/7 multilingual support
Whether your customers call at noon or midnight, in English, Spanish, or other languages, we’ve got it covered.
Faster resolutions, smarter insights
Our average resolution time is just 1.5 hours, backed by data-driven feedback and performance tracking.
Consistent, long-term results
We retain 98% of our team year-over-year, so your brand benefits from consistency and deep product knowledge.
Quality assurance that drives high customer satisfaction
With average QA scores exceeding 95%, you can be confident that every call meets your standards, even in high-volume environments.
Better customer experiences
With a 96% CSAT average, our agents deliver empathy and efficiency every time.
Cost-effective, scalable operations
Cut overhead and grow flexibly with a team that adjusts to your business needs.
24/7 multilingual support
Whether your customers call at noon or midnight, in English, Spanish, or other languages, we’ve got it covered.
Faster resolutions, smarter insights
Our average resolution time is just 1.5 hours, backed by data-driven feedback and performance tracking.
Consistent, long-term results
We retain 98% of our team year-over-year, so your brand benefits from consistency and deep product knowledge.
Quality assurance that drives high customer satisfaction
With average QA scores exceeding 95%, you can be confident that every call meets your standards, even in high-volume environments.
The voices behind your brand’s success
At Horatio, we build outsourced phone support teams who don’t just answer calls, but fully understand your customers, product, and industry inside and out. Our people-first approach sets us apart, enabling scalable and high-performance operations across every time zone.
Culture of care that supports better conversations
Horatio agents are supported by wellness programs, growth opportunities, and task rotation, helping them stay sharp and ready to deliver empathetic service without burnout.
Voice-ready training, tailored to your brand
Before the first call ever goes live, agents complete comprehensive training on your business model, customer journey, and technical environment. We make sure your outsourced phone support...
Consistency customers notice
With attrition under 2% annually, your customers will enjoy consistent, high-quality support from the same professionals who truly know your business and care about your brand.
Nearshore talent with global impact
Visit your team in person in the Dominican Republic or Colombia, where we hire for empathy, clarity, and analytical thinking. These teams provide exceptional phone support outsourcing with...
Continuous skill development
Ongoing training programs and upskilling initiatives keep our teams sharp, adaptive, and aligned with evolving client needs.
Hear it from our clients
Loved by our amazing partners
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Phone support outsourcing for every industry
Horatio’s phone support outsourcing services are tailored to meet the needs of modern industries where personalized, real-time communication is mission-critical. Our experienced, multilingual agents are trained in your customer workflows and product ecosystem. Whether it’s a product issue or urgent inquiry, your customers get expert help over the most direct channel: the phone.
Here’s how Horatio delivers high-impact outsourced phone support across key industries:
For store owners
Quick resolutions mean fewer abandoned carts and more repeated sales from buyers. Our agents provide fast and friendly, outsourced phone support that keeps your customers loyal and your operations running smoothly.
For financial institutions
In financial services, trust and speed go hand in hand. From account verification to transaction inquiries, we help you outsource phone support with agents trained in data privacy and clear communication.
For education providers
Whether it's a student locked out of their portal or a teacher needing account help, Horatio’s phone support outsourcing for Edtech ensures your users get the clarity and care they need, as fast as they expect it.
For healthcare teams
Healthcare requires high-touch, high-compliance interactions. That’s why Horatio offers outsourced phone support to help patients and providers get answers quickly, securely, and compassionately.
For software companies
Logins, feature questions, and billing issues are some of the reasons why SaaS users call. We provide outsourcing phone support solutions with agents trained to resolve their technical inquiries while staying on-brand.
For tech innovators
In fast-paced tech environments, customer service must scale with your product. Horatio’s outsourced phone support delivers technical clarity and warm, knowledgeable guidance to every caller.
For experience providers
Travelers expect help, not elevator hold music. From booking changes to urgent questions mid-trip, our phone support outsourcing ensures your guests get real help in real time, wherever they are.
For game studios
Gamers don’t like to wait. Our trained phone agents resolve account access issues, in-game bugs, and purchase questions with speed and accuracy, keeping your community engaged and supported.
Frequently Asked Questions
Let’s elevate the phone support experience together
Whether you're scaling your business, launching new offerings, or expanding into new markets, Horatio helps you outsource phone support that feels like an extension of your in-house team. With every call, we deliver real-time, high-quality assistance that’s aligned with your systems and personalized for your customers, so they feel heard, valued, and ready to come back for more.