Phone Support Outsourcing That Elevates Every Customer Interaction
Horatio delivers phone support that goes beyond answering calls. With multilingual associates, modern tools, and tailored workflows, we create seamless customer conversations that strengthen satisfaction and loyalty.
Whether you're scaling fast, need consistent coverage, or are in need of 24/7 customer service, Horatio’s outsourced phone support solutions ensure that every customer gets the premium service your brand is known for.
90%
CSAT Score
2 Hours
Average First-Response Time (Email)
15%
Chat Conversion Rate
Our outsourced phone support is built for quality results
Horatio’s outsourced phone support helps you deliver efficient, high-quality service across the customer journey. Our teams are trained to resolve issues, manage complex requests, and answer product questions as a true extension of your brand.
Dedicated industry-trained agents
Skilled professionals who understand the nuances of your vertical and communicate with clarity and empathy.
Built to integrate with your customer support ecosystem
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Outsource phone support with confidence, let Horatio be your competitive advantage
Better customer experiences
With a 96% CSAT average, our agents deliver empathy and efficiency every time.
Cost-effective, scalable operations
Cut overhead and grow flexibly with a team that adjusts to your business needs.
24/7 multilingual support
Whether your customers call at noon or midnight, in English, Spanish, or other languages, we’ve got it covered.
Faster resolutions, smarter insights
Our average resolution time is just 1.5 hours, backed by data-driven feedback and performance tracking.
Consistent, long-term results
We retain 98% of our team year-over-year, so your brand benefits from consistency and deep product knowledge.
Quality assurance that drives high customer satisfaction
With average QA scores exceeding 95%, you can be confident that every call meets your standards, even in high-volume environments.
The voices behind your brand’s success
At Horatio, we build outsourced phone support teams who don’t just answer calls, but fully understand your customers, product, and industry inside and out. Our people-first approach sets us apart, enabling scalable and high-performance operations across every time zone.
Culture of care that supports better conversations
Horatio agents are supported by wellness programs, growth opportunities, and task rotation, helping them stay sharp and ready to deliver empathetic service without burnout.
Voice-ready training, tailored to your brand
Before the first call ever goes live, agents complete comprehensive training on your business model, customer journey, and technical environment. We make sure your outsourced phone support team sounds like your in-house team from day one.
Consistency customers notice
With attrition under 2% annually, your customers will enjoy consistent, high-quality support from the same professionals who truly know your business and care about your brand.
Nearshore talent with global impact
Visit your team in person in the Dominican Republic or Colombia, where we hire for empathy, clarity, and analytical thinking. These teams provide exceptional phone support outsourcing with cultural alignment and real-time collaboration.
Loved by our amazing partners
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
Cate Marques
Chief Experience Officer
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
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Outsourcing phone support in every industry
Horatio’s phone support is designed for industries that rely on personalized, real-time communication. With multilingual agents trained in your workflows and products, we deliver expert help through the channel customers trust most.
For store owners
Quick resolutions mean fewer abandoned carts and more repeated sales from buyers. Our agents provide fast and friendly, outsourced phone support that keeps your customers loyal and your operations running smoothly.
For financial institutions
In financial services, trust and speed go hand in hand. From account verification to transaction inquiries, we help you outsource phone support with agents trained in data privacy and clear communication.
For education providers
Whether it's a student locked out of their portal or a teacher needing account help, Horatio’s phone support outsourcing for Edtech ensures your users get the clarity and care they need, as fast as they expect it.
For healthcare teams
Healthcare requires high-touch, high-compliance interactions. That’s why Horatio offers outsourced phone support to help patients and providers get answers quickly, securely, and compassionately.
For software companies
Logins, feature questions, and billing issues are some of the reasons why SaaS users call. We provide outsourcing telephone calls solutions with agents trained to resolve their technical inquiries while staying on-brand.
For tech innovators
In fast-paced tech environments, customer service must scale with your product. Horatio’s outsourced phone support delivers technical clarity and warm, knowledgeable guidance to every caller.
For experience providers
Travelers expect help, not elevator hold music. From booking changes to urgent questions mid-trip, our phone support outsourcing ensures your guests get real help in real time, wherever they are.
For game studios
Gamers don’t like to wait. Our trained phone agents resolve account access issues, in-game bugs, and purchase questions with speed and accuracy, keeping your community engaged and supported.
Phone support that scales through people, process, and care
Horatio’s expertise goes beyond customer support. We offer a full suite of services designed to optimize operations, strengthen security, and uphold the highest quality standards. Our outsourced solutions empower businesses to scale efficiently while ensuring consistency, compliance, and cohesive workflows across every touchpoint.
Back-Office Support
Outsource essential administrative tasks like data entry, order processing, digital asset QA, product listing review, and tagging. Our skilled teams enhance operational efficiency, reduce overhead, and let businesses focus on strategic growth with accuracy and compliance. Our back-office support services help businesses focus on strategic growth while maintaining accuracy, compliance, and workflow optimization.
Trust & Safety
We create safer digital environments by moderating user-generated content, detecting policy violations, and ensuring compliance with platform guidelines. Our Trust & Safety experts protect your brand, foster community integrity, and promote user confidence.
Compliance & Fraud
As regulations and risks evolve, we help businesses stay compliant and protected. Using AI-driven monitoring and risk models, we detect and prevent fraud, reduce chargebacks, and ensure adherence to local and global standards for financial and reputational security.
Quality Assurance
Deliver consistently high service standards with real-time monitoring, structured feedback loops, and data-backed performance tracking. Our QA services drive
Technical support
Our Tier 1, 2, and 3 support teams integrate with your systems to resolve issues quickly and effectively. From basic troubleshooting to complex escalations, we offer deep technical expertise and fast response times that boost customer satisfaction, reduce churn, and strengthen brand loyalty.
Consulting Services
Horatio’s consulting services help you reimagine your customer experience, improve operational efficiency, and unlock the power of AI with guidance rooted in real-world execution.
Frequently Asked Questions
Have questions about outsourcing telephone calls with Horatio? Here are answers to some of the most common questions from companies exploring In-App Customer Support.
Let’s elevate the phone support experience together
Whether you're scaling your business, launching new offerings, or expanding into new markets, Horatio helps you outsource phone support that feels like an extension of your in-house team. With every call, we deliver real-time, high-quality assistance that’s aligned with your systems and personalized for your customers, so they feel heard, valued, and ready to come back for more.