Industry Excellence

Fosteringsuccess in the outsourcing industry

Horatio is reshaping outsourced customer experience through world-class talent and a deep commitment to both our clients and our team.

Our award-winning approach reflects the excellence we bring to every partnership.

Awards
CCW Excellence Award

2024

CCW Excellence Award

Great Place to Work Dominican Republic

2024

Great Place to Work Dominican Republic

Inc Power Partner 2024

2024

Inc Power Partner 2024

Inc 5000 Fastest-Growing Companies #354

2024

Inc 5000 Fastest-Growing Companies #354

Inc Regionals Northeast 2024 Fastest-Growing Companies #18

2024

Inc Regionals Northeast 2024 Fastest-Growing Companies #18

Bronze Stevie Winner for Sales and Customer Service

2023

Bronze Stevie Winner for Sales and Customer Service

Great Place to Work Dominican Republic

2023

Great Place to Work Dominican Republic

Inc 5000 Fastest-Growing Companies #107

2023

Inc 5000 Fastest-Growing Companies #107

Inc Regionals Northeast Fastest-Growing Companies #8

2023

Inc Regionals Northeast Fastest-Growing Companies #8

Inc Power Partner 2023

2023

Inc Power Partner 2023

Inc Best in Business

2023

Inc Best in Business

Great Place to Work Dominican Republic

2022

Great Place to Work Dominican Republic

Mejores Empresas Para Trabajar en RD

2022

Mejores Empresas Para Trabajar en RD

Hear It from Our Clients

Don’t take our word for it

Terra Kaffe
Cate Marques

“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”

Cate Marques

Chief Experience Officer

Watch the full testimonial
Whisker
Bill Barcelona

"You can have average technology, average processes, average tools, but if you have great people, it tends to greatly influence the customer interactions. So I would say the best part is the people."

Bill Barcelona

Vice President of Customer Experience

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HoneyQuote
Justin Zemaitis

“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”

Justin Zemaitis

Co-Founder and Chief Insurance Officer

Watch the full testimonial
Classwallet
Jarvous Freeman

“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”

Jarvous Freeman

Vice President of Operations

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Disrupting the industry

Helping companies scale their business

Mar 10 2025

Horatio Hosts Successful Third Annual Client Summit, Spotlighting Innovation and Economic Development in Latin America

Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, hosted its third annual Client Summit in Santo Domingo. The event brought together 140 industry leaders, clients, and partners from retail...

Apr 28 2025

Horatio Honored As Dual Gold and Bronze Winner in 2025 Stevie® American Business Awards®

Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, has been named one of 2025 STEVIE® award winners in the 23rd annual American Business Awards. Jose Herrera, was awarded the gold medal...

Apr 01 2025

Inc. Names Horatio #27 on Its 2025 List of the Fastest-Growing Private Companies in the Northeast

Inc., the leading media brand and playbook for the entrepreneurs and business leaders shaping our future, today revealed that Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, has been ranked No. 27...

Horatio

Ready to talk to us about outsourcing?

Choose an outsourcing solution that boosts your efficiency, fuels company growth with top-notch performance, and scales your business with high conversion rates. All at lower costs. 

Hire Horatio for quality results at a better value—80% ROI increase and save 50% compared to in-house teams.

Let’s Talk
Let’s Talk

As the trusted partner for some of the fastest-growing startups and enterprises in the world, we exist to redefine the future of your business, helping you thrive at every step of the way.