This is
Premier outsourcing services that help businesses scale without losing their identity.
The Horatio Advantage
The secret to our success is our people. Our dedicated team of professionals is at the heart of everything we do, and they make all the difference.
Not only do we heavily invest in their professional growth, but also in their personal wellbeing.
With every team you launch at Horatio, you get a robust team behind them too, baked into your investment. From a trainer and CSM, to a workforce manage, CS Manager, and QA analyst. You don’t just hire your team, but a whole operations org that helps you scale.
Our Story
Horatio was born to help brand-focused, high-touch, innovative businesses turn customer interactions into revenue-generating opportunities. It all began when our founders Jose, Jared, and Alex met on their first day at Columbia Business School.
After noticing that start-ups and small businesses struggle to meet customer demands, they launched Horatio. As a next-generation business process outsourcing company dedicated to providing personalized solutions that redefine business processes.
Today, Horatio is the trusted partner of some of the fastest growing companies across the globe.
Results, powered by people
Our locations
Santo Domingo
SantiagoA rising center
for outsourcing excellence.
Santo Domingo
Located in the center of the capital city of the Dominican Republic, our state-of-the-art office serves as a hub of inspiration and functionality, ensuring that we remain a flexible environment that accommodates to our changing business needs.
Santiago
As the second-largest city in the country, Santiago hosts leading universities specializing in CX fields, guaranteeing our clients access to top-tier talent and empowering them with a highly skilled workforce.
Meet our founders
Jose
Meet Our
CEO
Jose
Jose helps set the strategic vision of Horatio and leads all growth, sales, marketing efforts for the company. Originally hailing from the Dominican Republic, Jose was inspired to create a company that not only provides tech-enabled support for today’s fastest growing North-American businesses, but also one which creates opportunities locally & gives back to his native community.
Jared
Meet Our
CFO
Jared
Jared oversees all financial operations and client service for Horatio. Jared thrives in creating scalable processes that help build top-notch experiences for all of Horatio’s clients.
Alex
Meet Our
COO
Alex
Alex leads operational strategy & client service at Horatio. Alex’s strategic mindset has helped set Horatio apart by offering top-tier outsourcing support that outperforms.
Disrupting the industry
Horatio on the news
Mar 10 2025
Horatio Hosts Successful Third Annual Client Summit, Spotlighting Innovation and Economic Development in Latin America
Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, hosted its third annual Client Summit in Santo Domingo. The event brought together 140 industry leaders, clients, and partners from retail...
Apr 28 2025
Horatio Honored As Dual Gold and Bronze Winner in 2025 Stevie® American Business Awards®
Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, has been named one of 2025 STEVIE® award winners in the 23rd annual American Business Awards. Jose Herrera, was awarded the gold medal...
Apr 01 2025
Inc. Names Horatio #27 on Its 2025 List of the Fastest-Growing Private Companies in the Northeast
Inc., the leading media brand and playbook for the entrepreneurs and business leaders shaping our future, today revealed that Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, has been ranked No. 27...
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Choose an outsourcing solution that boosts your efficiency, fuels company growth with top-notch performance, and scales your business with high conversion rates. All at lower costs.
Hire Horatio for quality results at a better value—80% ROI increase and save 50% compared to in-house teams.