Human-centered support for a healthier world
Whether you're a healthtech startup, a national payer, or a digital clinic redefining care access, Horatio helps you deliver high-quality, compliant support at scale.
From appointment scheduling and claims triage to member onboarding and HIPAA-aligned QA, we become an extension of your care operations, so your patients, members, and providers feel supported at every
Powering support for leading healthcare and wellness brands
Healthcare outsourcing services that protect relationships and reputation
We support healthcare payers, providers, and digital health platforms with high-touch, regulation-ready services that improve access, accuracy, and member trust.
Patient & member support
Deliver responsive, empathetic omnichannel support that helps patients and members get the care and answers they need.
- For providers: Appointment scheduling, virtual care onboarding, lab/test follow-up, patient portal guidance, prescription support
- For payers: Plan navigation, enrollment assistance, benefit FAQs, ID card support, claims status updates
High-touch support, built for high-stakes moments
Healthcare isn't just another industry. It demands precision, empathy, and regulatory rigor. We help healthtech and healthcare organizations deliver support that meets the moment, with trained agents, HIPAA-compliant workflows, and tailored systems that scale alongside your growth.
Empathy where it matters
Our agents are trained to support people in vulnerable moments, whether they're managing care, resolving a billing concern, or navigating complex coverage.
Compliance-first operations
From HIPAA and PHI handling to payer-specific protocols, we embed compliance into training, workflows, and QA from day one.
Ready-to-deploy teams
Our healthcare agents come trained in clinical systems, member support, insurance flows, and patient access, reducing ramp-up time and improving resolution accuracy.
Nearshore, on your time zone
Our teams in the Dominican Republic and Colombia align with U.S. hours, speak fluent English and Spanish, and operate in secure, access-controlled facilities.
Tech-enabled, human-optimized
We integrate with your CRM, EHR, Zendesk, Salesforce Health Cloud, and more, streamlining data flow while preserving white-glove service.
Always scalable
Whether you're handling seasonal enrollment surges or expanding into new geographies, we flex with your needs while maintaining quality and consistency.
Empathy where it matters
Our agents are trained to support people in vulnerable moments, whether they're managing care, resolving a billing concern, or navigating complex coverage.
Compliance-first operations
From HIPAA and PHI handling to payer-specific protocols, we embed compliance into training, workflows, and QA from day one.
Ready-to-deploy teams
Our healthcare agents come trained in clinical systems, member support, insurance flows, and patient access, reducing ramp-up time and improving resolution accuracy.
Nearshore, on your time zone
Our teams in the Dominican Republic and Colombia align with U.S. hours, speak fluent English and Spanish, and operate in secure, access-controlled facilities.
Tech-enabled, human-optimized
We integrate with your CRM, EHR, Zendesk, Salesforce Health Cloud, and more, streamlining data flow while preserving white-glove service.
Always scalable
Whether you're handling seasonal enrollment surges or expanding into new geographies, we flex with your needs while maintaining quality and consistency.
Certified to protect what matters most
Horatio is HIPAA compliant and SOC 2 Type II and PCI DSS certified, ensuring your patients' data, claims, and records are handled with the highest level of security and care. From restricted-access zones to audit-ready workflows, we operate with the discipline and transparency required in regulated healthcare environments.
Because your support is only as good as the people delivering it
In healthcare, trust is everything. That’s why Horatio invests deeply in training, mental health support, and employee retention. Our people show up focused, engaged, and ready to handle the complexity and care that your patients and members deserve.
Wellness-first culture
On-site mental health programs, quiet recovery zones, and wellness spaces give our healthcare support teams the tools to manage emotionally demanding work with care and resilience.
Client-connected operations
You're always welcome at our nearshore offices in the Dominican Republic or Colombia to meet your healthcare support team and experience our people-first model firsthand.
Trained for trust
All agents are HIPAA-certified and continuously coached by experienced team leads and QA analysts, ensuring compliance, empathy, and precision in every interaction.
Resilience by design
We prevent burnout through smart task rotation, built-in recovery time, and schedule optimization, so your team stays sharp, supported, and consistent over time.
Workforce stability
With an annual attrition rate under 2% across healthcare programs, we build long-term teams that grow with your organization and deeply understand your systems and workflows.
Hear it from our clients
Don’t just take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Delivering measurable impact
Our healthcare support programs are designed for outcomes, not just activity. Here’s what our partners typically see:
Real impact, real partners
See how Horatio helped leading healthtech and payer clients reduce admin burden, increase satisfaction, and scale with confidence.
Jan 12 2024
Transforming Healthcare Operations
How Horatio Revolutionized Efficiency and Patient Care.
Jan 12 2024
Hydrow x Horatio Revolutionizing Operations
How Horatio Led a 70% Reduction in Email Response Time During a Period of Volume Surge.
Frequently Asked Questions
Ready to deliver healthcare support with heart and precision?
Let’s build a high-performing support system for your members, patients, and providers. Talk to our healthcare team to see how Horatio can help.
Let’s talk about your healthcare support strategy.