Back office support outsourcing
Operational excellence doesn’t happen by accident. It’s built through reliable systems, accurate execution, and the right people supporting your business from behind the scenes.
At Horatio, we handle the detail-oriented tasks that keep your operations running smoothly, from data entry and order processing to content QA and administrative workflows. Your outsourced back office team works with the same quality, security, and care as an in-house team, without the overhead.
Trusted by leading marketplaces & platforms
Back-office support, enhanced by specialized talent
Experience unprecedented levels of efficiency with Horatio’s personalized approach + skilled agents that help you streamline your operations while optimizing costs and quality.
Exceptional quality assurance
Our back office solutions are grounded in rigorous quality control. Whether it’s data entry, content validation, or order processing, we ensure every task is completed with accuracy, consistency, and compliance. Our QA systems are designed to exceed industry benchmarks, so nothing slips through the cracks.
Real-time performance visibility
Stay in control of your operations with real-time dashboards that track task completion, SLA adherence, and process efficiency. We give you full visibility into team performance, accuracy rates, and workflow bottlenecks, so you can optimize in real time.
Low attrition, stable teams
With a 2% annual staff turnover rate, our workforce stability is far above industry norms. That means fewer disruptions, more consistent output, and teams that retain deep familiarity with your processes, especially critical for recurring or detail-oriented tasks.
Tech-enabled efficiency
We combine process expertise with a robust tech stack to improve accuracy and reduce manual overhead. Our teams are trained on your internal tools (whether it's Shopify, Airtable, Salesforce, or custom platforms) to integrate seamlessly into your workflows.
Structured onboarding & training
Every program launch includes a dedicated trainer who works alongside your team during ramp-up to build documentation, develop process maps, and create a scalable training playbook. This ensures fast onboarding, knowledge transfer, and long-term efficiency.
Built-in redundancy
We proactively staff beyond your baseline requirements to ensure full coverage in the event of sick days, vacations, or early attrition. This backup capacity is built in (at no extra cost), so your operations stay uninterrupted.
An embedded support team
Your back office associates are backed by a full operational ecosystem, including a Client Services Manager, Trainer, QA Analyst, and Workforce Manager. This team works behind the scenes to maintain consistency, optimize processes, and resolve operational issues before they escalate.
Your strategic back office partner
At Horatio, we don’t just complete tasks, we help improve how work gets done. As a proactive partner, we surface insights, identify workflow inefficiencies, and recommend smarter processes. We’re here to help you scale with precision, speed, and confidence.
Exceptional quality assurance
Our back office solutions are grounded in rigorous quality control. Whether it’s data entry, content validation, or order processing, we ensure every task is completed with accuracy, consistency, and compliance. Our QA systems are designed to exceed industry benchmarks, so nothing slips through the cracks.
Real-time performance visibility
Stay in control of your operations with real-time dashboards that track task completion, SLA adherence, and process efficiency. We give you full visibility into team performance, accuracy rates, and workflow bottlenecks, so you can optimize in real time.
Low attrition, stable teams
With a 2% annual staff turnover rate, our workforce stability is far above industry norms. That means fewer disruptions, more consistent output, and teams that retain deep familiarity with your processes, especially critical for recurring or detail-oriented tasks.
Tech-enabled efficiency
We combine process expertise with a robust tech stack to improve accuracy and reduce manual overhead. Our teams are trained on your internal tools (whether it's Shopify, Airtable, Salesforce, or custom platforms) to integrate seamlessly into your workflows.
Structured onboarding & training
Every program launch includes a dedicated trainer who works alongside your team during ramp-up to build documentation, develop process maps, and create a scalable training playbook. This ensures fast onboarding, knowledge transfer, and long-term efficiency.
Built-in redundancy
We proactively staff beyond your baseline requirements to ensure full coverage in the event of sick days, vacations, or early attrition. This backup capacity is built in (at no extra cost), so your operations stay uninterrupted.
An embedded support team
Your back office associates are backed by a full operational ecosystem, including a Client Services Manager, Trainer, QA Analyst, and Workforce Manager. This team works behind the scenes to maintain consistency, optimize processes, and resolve operational issues before they escalate.
Your strategic back office partner
At Horatio, we don’t just complete tasks, we help improve how work gets done. As a proactive partner, we surface insights, identify workflow inefficiencies, and recommend smarter processes. We’re here to help you scale with precision, speed, and confidence.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Back-office support services that power your operations
We go beyond task execution and become an extension of your team, handling the time-consuming processes that keep your business running behind the scenes. From administrative support to data accuracy and financial workflows, our back office solutions are designed to reduce overhead, improve operational efficiency, and give you more time to focus on growth.
Data management & entry
Ensure your systems run smoothly with timely and accurate data handling. Our teams manage large volumes of customer, product, and internal data, entering, validating, and organizing it to maintain consistency across your platforms.
The Horatio advantage
We believe that a motivated and engaged team delivers the perfect balance between efficiency and quality.
Our employee-first culture directly translates into accountability and precision, resulting in streamlined processes, consistent quality, and reliable back office support that empowers your business from within.
Community-first workplace
On-site daycare, wellness facilities, and collaborative spaces that support balance and productivity.
Employee satisfaction & retention
Low turnover ensures consistent, high-quality back office support.
Client-connected operations
You're always welcome to visit our offices in the Dominican Republic or Colombia and meet the team behind your support.
Scalable nearshore value
Access world-class talent at competitive rates through flexible, nearshore solutions that grow with your business.
Continuous skill development
Ongoing training programs to upskill our teams aligned to client needs.
Hear it from our clients
Don’t take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Proven results that drive real impact
When businesses trust Horatio with their back office operations, they don’t just gain more than efficiency, but they see measurable improvements that reduce costs, increase accuracy, and unlock growth. From streamlined workflows to enhanced data quality, here’s how we’ve helped some of our clients transform their operations.
Back-office support solutions for every industry
No matter your company’s size or industry, our tech-enabled back office outsourcing solutions optimize your operations, enhance efficiency, and provide scalable back office support service that strengthens your internal infrastructure as you grow.
For store owners
Boost operational performance with tech-savvy order management, fraud monitoring, inventory control, and fulfillment support.
For financial institutions
Improve back-office security and efficiency with expert support in fraud analysis, claims administration, compliance tracking, and risk evaluation.
For education providers
Streamline academic operations with curriculum management, educational content moderation, performance data processing, and data-driven insights.
For healthcare teams
Ensure operational compliance and precision with medical data handling, insurance verification, billing coordination, and regulatory documentation support.
For software companies
Enhance internal workflows with structured data management, automation of routine tasks, technical documentation, and backend process support.
For tech innovators
Optimize IT operations with infrastructure monitoring, AI-powered task automation, and scalable data solutions.
For experience providers
Simplify backend logistics with reservation management, financial reconciliation, fraud screening, and multilingual administrative support.
For game studios
Support game integrity and community engagement with in-game moderation, operational analytics, and secure content management.
More from Horatio
At Horatio, we understand that businesses need more than just back office support outsourcing to thrive. That’s why we offer a comprehensive suite of services designed to enhance efficiency, improve operational quality, and strengthen business resilience. Our solutions go beyond operational back office support services, helping companies scale effectively while maintaining the highest standards of service and security. Some of these services are:
Customer Support
Exceptional customer service is the foundation of long-term business success. As your trusted outsourcing partner, we provide responsive, empathetic, and highly efficient customer support tailored to your brand and audience. Whether you're scaling operations, launching new products, or enhancing customer satisfaction, our dedicated teams ensure that every customer interaction is a positive and memorable experience.
We offer 24/7 multi channel support, personalized customer engagement, and scalability and efficiency. With our customer support outsourcing services, businesses experience higher customer satisfaction (CSAT) scores, improved retention, and increased brand loyalty.
Trust & Safety
Creating a safe and trustworthy online environment is crucial in today’s digital landscape. Our Trust & Safety solutions help businesses moderate user-generated content to prevent harmful or inappropriate materials, detect and prevent fraudulent activities before they impact customers or operations, and ensure compliance with community guidelines and regulatory standards.
By fostering a secure and well-moderated platform, we help businesses protect their brand reputation, increase user engagement, and create a thriving digital community.
Compliance & Fraud
Regulatory requirements and fraud risks are constantly evolving, making compliance and fraud prevention critical for businesses in every industry. Our expert teams help companies mitigate financial and reputational risks by ensuring adherence to local and global compliance standards, identify and prevent fraud using advanced risk assessment models and AI-driven monitoring, and reduce chargebacks and fraudulent transactions to improve financial security.
With Horatio’s compliance and fraud prevention solutions, businesses gain peace of mind, regulatory confidence, and enhanced protection against fraudulent activities.
Quality Assurance
At Horatio, we believe that service excellence is non-negotiable. Our quality assurance (QA) services help businesses maintain and exceed service expectations through real-time performance monitoring, structured feedback loops to drive continuous training and improvement, and standardized quality control processes.
Technical support
As your company grows and expands its customer base, ensuring reliable, efficient, and scalable technical support becomes increasingly important. Our expert technical support teams provide Tier 1 & Tier 2 troubleshooting, seamless integration with existing tech stacks to provide efficient issue resolution, and scalable, high-volume handling to accommodate growing user demand.
With Horatio’s technical support outsourcing, businesses benefit from faster resolution times, improved customer retention, and increased brand trust.
Consulting Services
Horatio’s consulting services help you reimagine your customer experience, improve operational efficiency, and unlock the power of AI with guidance rooted in real-world execution.
Sucess Stories
Nov 20 2024
Boosting Marketing Performance
How Horatio Enhanced Graphic Design Services for a Growing Brand
Nov 20 2024
Advancing Financial Management for Education
How Horatio Revolutionized Administrative Efficiency
Industry Insights & Trends
Stay up-to-date with industry trends, thought leadership, and business insights by reading our blog.
Industry Insights & Trends
Stay up-to-date with industry trends, thought leadership, and business insights by reading our blog.
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Frequently Asked Questions
Ready to streamline your operations?
With Horatio’s back office support, you get more than task completion, you gain a reliable partner that helps you reduce overhead, eliminate bottlenecks, and scale operations without the growing pains.
If you're ready to spend less time managing processes and more time driving growth, let’s talk.