healthcare & healthtech

Elevate Your Patient Care Experience with World-Class Solutions

Deliver a new level of customer experience with cutting-edge technology, world-class talent, and innovative strategies.

HIPAA Certified - PCI-DSS compliant

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Pushing Beyond Boundaries for

healthcare excellence

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Transforming the health industry at

every step of the journey

In the competitive health world, Horatio breaks barriers with excellence, personalized interactions, and a broad range of services.

Our team of world-class experts is ready to help you face any challenge while delivering the highest level of quality across the industry.

What we do


Customer Service

  • Patient Outreach
  • Benefits Support
  • Claims Support

Back Office Support

  • Patient Scheduling
  • Policy Administration
  • Enrollment
  • Data Quality/Data Entry
  • Insurance Verification
  • Records Management
  • Network Management
Provider Credentialing
  • Care Management
  • Utilization Management
  • Benefits Administration

Content Moderation

  • Community Management

Technical Support

  • Digital & Voice Tech Support
  • Remote Support Services
  • Quality Assurance

Compliance and Fraud

  • Compliance Audits
  • Policy Development
  • Fraud Prevention and Detection
  • Data Security
  • Compliance Reporting

The outsourcing advantage

Unlock Enhanced Efficiency and Productivity

Streamline your processes, minimize errors, and skyrocket productivity throughout your healthcare operations with our outsourcing solutions.


Embrace Cutting-Edge Technology

Step into the future of healthcare by gaining access to groundbreaking technologies that elevate patient care and operational efficiency to unprecedented levels.


Master Risk Management and Compliance

Ensure strict compliance with healthcare regulations, mitigating risks and enhancing regulatory adherence for you.

Don’t take our word for it

Flux Footwear logo
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“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”

Annie PhanHead of CX - Flux Footwear
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“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."

Justin SundheimerSVP of Operations - SEATED
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“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”

Roma YumulCX Manager - Dr. Squatch
Classwallet logo
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“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”

Jarvous FreemanVice President of Operations - Classwallet
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“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”

Julia AlexanderVice President of Operations - Spot & Tango
Fresh Clean Threads logo
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“I can always count on our horatio  team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”

Sydney Chestler & Sarah DorseyCustomer Experience Senior Manager & Customer Service Lead - Fresh Clean Threads

Success Stories

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