Boosting immersive gaming experiences
Thriving in the gaming industry takes more than dynamic gameplay and stunning visuals. It requires seamless support, community connection, and operational excellence at every stage.
That’s why we partner with gaming brands to unlock next-level engagement, leveraging world-class talent, innovative strategies, and tech-driven solutions to elevate player experiences, build loyalty, and boost performance.
Trusted by the world’s gaming and interactive entertainment companies
Tailored player support solutions built for the gaming world
Your game. Your players. Our goal. We deliver end-to-end support solutions purpose-built for gaming brands, enhancing player satisfaction, operational efficiency, and long-term growth.
Player Support (Pre- & Post-Launch)
From onboarding new players to troubleshooting in-game issues, we handle every interaction with care, speed, and precision.
Meet Horatio, where digital innovation meets player-first support
Horatio helps gaming brands scale smarter. Our gaming-specialized teams integrate seamlessly with your studio or support operation to enhance player satisfaction, drive retention, and streamline performance, so you can focus on building great games.
Whether it’s launch day or live ops, we keep you connected to your players, delivering exceptional experiences while your core team stays focused on what they do best.
Stay true to your game’s identity
We become an extension of your studio. Mastering your tone, culture, and values so every player interaction feels like it came straight from your team. Authenticity builds trust. We help you protect it.
Support players everywhere they play
From Discord to in-game chat, email to social media, we meet your players on their terms. Our omnichannel support ensures seamless, always-on experiences that enhance engagement and retention.
Level up without the chaos
Whether it's a surprise viral moment, new expansion launch, or tournament weekend, our agile model flexes with your needs, keeping support smooth and stress-free during high-traffic events.
Deliver consistent player experiences
Maintain excellence across every channel with structured QA, calibrated feedback, and integrated monitoring. Our 98% QA scores drive player loyalty and operational excellence.
Unlock smarter, faster decisions
We don’t just gather data. We turn it into strategy. Real-time dashboards and feedback loops help you optimize support, track key KPIs, and elevate your entire CX playbook.
Protect your community and your brand
Player trust is everything. Our secure, compliant workspaces ensure your operations meet the highest standards for data protection and brand integrity.
Stay true to your game’s identity
We become an extension of your studio. Mastering your tone, culture, and values so every player interaction feels like it came straight from your team. Authenticity builds trust. We help you protect it.
Support players everywhere they play
From Discord to in-game chat, email to social media, we meet your players on their terms. Our omnichannel support ensures seamless, always-on experiences that enhance engagement and retention.
Level up without the chaos
Whether it's a surprise viral moment, new expansion launch, or tournament weekend, our agile model flexes with your needs, keeping support smooth and stress-free during high-traffic events.
Deliver consistent player experiences
Maintain excellence across every channel with structured QA, calibrated feedback, and integrated monitoring. Our 98% QA scores drive player loyalty and operational excellence.
Unlock smarter, faster decisions
We don’t just gather data. We turn it into strategy. Real-time dashboards and feedback loops help you optimize support, track key KPIs, and elevate your entire CX playbook.
Protect your community and your brand
Player trust is everything. Our secure, compliant workspaces ensure your operations meet the highest standards for data protection and brand integrity.
Supporting the team behind your player experience.
Every interaction is part of the world you’ve created. In-game support, community management, billing help. Players don’t just engage with your product. They engage with your people. That’s why we’ve built Horatio around a culture where our teams don’t just support your game—they live it.
Wellness support that keeps teams game-ready
Clear minds create better outcomes. Our in-house wellness program offers team members free, confidential access to licensed therapists and psychologists. No referrals, no delays. Healthy...
Dynamic roles that keep agents sharp
Gaming support demands agility—empathy one moment, tech troubleshooting the next. We rotate roles across CX, trust & safety, moderation, QA, and tech support to keep agents fresh, focused,...
Workspaces designed for focus and flow
From ergonomic setups to quiet zones and wellness rooms, we’ve engineered environments where concentration thrives. Because delivering high-quality player support requires more than a...
Low turnover, high impact
With a 2% turnover rate, our agents don’t just learn your game, they grow with it. This long-term continuity means your players interact with experts who understand your world, your voice,...
Experience the difference, firsthand
We don’t hide behind screens. We invite you to visit our delivery centers in the Dominican Republic or Colombia. Meet your team, tour the space, and see the culture that powers your player...
Customer Stories
What our gaming clients are saying
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Why leading gaming brands are choosing Horatio
Fast-growing studios trust Horatio to deliver player support that drives real impact: measurable, scalable, and always on-brand.
Real results from gaming brands
See how Horatio has helped top studios and gaming platforms elevate player satisfaction, streamline live support, and scale effortlessly during major launches, seasonal events, and viral growth moments.
Frequently Asked Questions
Keep players supported at every stage.
Whether you're gearing up for a global launch, expanding into new regions, or looking to elevate your live service operations, Horatio is here to help you deliver exceptional support at scale.
Our player-focused teams are ready to become an extension of your studio bringing empathy, precision, and agility to every player interaction.