World-class teams powering exceptional customer experiences
We help leading companies scale their operations through exceptional talent, operational excellence, and flexible outsourcing solutions.
When you launch a team with Horatio, you get more than just agents. Behind every team is a full support structure — trainers, workforce managers, customer success leaders, and QA specialists — all working together to help you scale with confidence.
2.2k+
Employees and rapidly growing
96%
Average Horatio client CSAT
10+
Years delivering CX excellence
100+
Enterprise brands trust us
The Horatio Advantage
The secret to our success is our people. Our dedicated team of professionals is at the heart of everything we do, and they make all the difference. Not only do we heavily invest in their professional growth, but also in their personal wellbeing.
Our Story
Horatio was born to help brand-focused, high-touch, innovative businesses turn customer interactions into revenue-generating opportunities. It all began when our founders Jose, Jared, and Alex met on their first day at Columbia Business School.
After noticing that start-ups and small businesses struggle to meet customer demands, they launched Horatio. As a next-generation business process outsourcing company dedicated to providing personalized solutions that redefine business processes.
Today, Horatio is the trusted partner of some of the fastest growing companies across the globe.
Our locations
Santo Domingo
Santiago
A rising center for outsourcing excellence.
NYC 04:01 PM
MIA 04:01 PM
DOM 04:01 PM
Santo Domingo
Located in the center of the capital city of the Dominican Republic, our state-of-the-art office serves as a hub of inspiration and functionality, ensuring that we remain a flexible environment that accommodates to our changing business needs.
SEATS
2200
SQ. FT
130,000
Santiago
As the second-largest city in the country, Santiago hosts leading universities specializing in CX fields, guaranteeing our clients access to top-tier talent and empowering them with a highly skilled workforce.
SEATS
500
SQ. FT
250
Meet our founders
Jose
Jose helps set the strategic vision of Horatio and leads all growth, sales, marketing efforts for the company. Originally hailing from the Dominican Republic, Jose was inspired to create a company that not only provides tech-enabled support for today’s fastest growing North-American businesses, but also one which creates opportunities locally & gives back to his native community.
Jared
Jared oversees all financial operations and client service for Horatio. Jared thrives in creating scalable processes that help build top-notch experiences for all of Horatio’s clients.
Alex
Alex leads operational strategy & client service at Horatio. Alex’s strategic mindset has helped set Horatio apart by offering top-tier outsourcing support that outperforms.
Ready to talk to us about outsourcing?
Choose an outsourcing solution that boosts your efficiency, fuels company growth with top-notch performance, and scales your business with high conversion rates. All at lower costs. Hire Horatio for quality results at a better value — 80% ROI increase and save 50% compared to in-house teams.