Horatio Insights
Industry Excellence
Fostering success in the outsourcing world
Horatio is reshaping outsourced customer experience through world-class talent and a deep commitment to both our clients and our team. Our award-winning approach reflects the excellence we bring to every partnership.
2024
SOC2 + Type 2
Data Security
System Reliability
Privacy Protection
Process Integrity
2024
HIPAA Compliant
Protects Health Information (PHI)
Maps HIPAA's security/privacy
Point-in-time control
2024
PCI DSS v4.0.1
Protect cardholder data.
Strong encryptions.
Secure configurations.
Strong Access Control.
Hear it from our clients
Don’t take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
Cate Marques
Chief Experience Officer
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
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Disrupting the industry
Helping companies scale their business
Horatio Insights
Horatio Insights
Ready to talk to us about outsourcing?
Choose an outsourcing solution that boosts your efficiency, fuels company growth with top-notch performance, and scales your business with high conversion rates. All at lower costs.
Hire Horatio for quality results at a better value—80% ROI increase and save 50% compared to in-house teams.