Delivering fast, empathetic, and around-the-clock support has become a major competitive advantage in recent years. For many businesses, especially those with global operations or experiencing rapid growth, outsourcing customer service is no longer just a cost-saving measure; it’s a strategic move to enhance the overall customer experience.
With numerous BPO firms offering outsourced customer service, it can be overwhelming to determine the best partner for your company. Being such a critical decision, you need to have a solid understanding of the best outsourced customer support companies available today.
In this guide, we’ll walk you through the essentials of outsourcing customer support, explore the services the best companies offer, and share a curated list of the top outsourcing companies in 2025. Whether you're looking for multichannel support, technical expertise, or industry-specific knowledge, this article will help you make an informed choice by evaluating the best outsourced customer support companies today.
What is outsourced customer service?
If you’re new to the blog or just starting to explore the world of outsourced customer service, let’s break it down. Outsourced customer support is when you bring in a third-party company to handle customer service on your behalf. These partners serve as an extension of your team, helping your customers resolve issues, find answers, and maximize the value of your product or service.
Outsourcing is a strategic approach to enhancing customer experience and satisfaction, while also improving retention. When done well, great support can become a key reason someone chooses your business over a competitor. And the right partner doesn’t just handle basic tickets. Many providers offer advanced services like 24/7 coverage, live chat, multilingual support, proactive outreach, and omnichannel experiences.
Let’s take a closer look at the services top providers offer and how to choose the right one for your business.
Outsourcing services offered by the best providers
Most customer support outsourcing companies promise excellent service, but the top-tier providers go far beyond answering tickets. They offer a broader set of capabilities that support your entire customer experience strategy.
Here are some of the most valuable services they bring to the table:
Back-office support
The best outsourcing partners can also help you behind the scenes. Back-office services, such as data entry, order processing, billing, documentation, and even graphic design, can be time-consuming for in-house teams. Offloading these tasks frees up your internal teams to focus on higher-impact work, such as product development, customer acquisition, and customer experience (CX) strategy.
Content moderation
If your business involves user-generated content, social media interaction, or community platforms, content moderation is a must. Top outsourcing providers offer dedicated moderation teams trained to follow your brand guidelines, flag inappropriate content, and keep your platforms safe and compliant. This is especially important if you rely on user engagement as part of your growth strategy.
Quality assurance
Top-quality customer service doesn’t happen by accident. The best outsourcing companies have dedicated QA teams who monitor conversations, track performance metrics, and ensure every customer interaction meets your standards. It’s this commitment to excellence that makes them a true partner, not just a support vendor.
Technical support
Need more than just basic troubleshooting? Many outsourcing providers offer specialized technical support teams who can help customers navigate complex issues. From software bugs to hardware failures to product configuration, this is especially valuable for SaaS, telecom, and consumer electronics companies that require agents with deep product knowledge and strong problem-solving skills.
AI-powered support
The top outsourcing companies are integrating AI into their support stacks to boost efficiency and improve customer outcomes. Whether it’s smart chatbots, automated ticket routing, or predictive analytics, these tools help streamline operations and uncover deeper insights into customer behavior. Forward-thinking outsourcing partners combine the power of AI with human empathy to deliver faster, smarter, and more effective support.
Helpdesk infrastructure & support ops
Some providers go a step further by offering helpdesk management. This can include everything from ticketing platforms and knowledge base management to escalation workflows and reporting dashboards. Whether you need a fully managed system or just help integrating with your existing tools, these services can accelerate your support maturity, especially for growing startups who may be stretched thin.
how to choose the best outsourced customer support companies
The top 10 customer support outsourcing companies
Here’s a curated list of the top companies offering outsourced customer services.
1. Hire Horatio
Horatio is a modern business process outsourcing (BPO) company built for today’s high-growth, customer-obsessed brands. Founded by three Columbia Business School classmates, Horatio helps innovative, high-touch companies turn every customer interaction into a revenue-driving experience. They blend personalized service with cutting-edge technology, including AI-powered tools and deep CRM expertise.
With offices in the Dominican Republic, Colombia, New York, and Miami, Horatio is known for its flexibility, scalability, and commitment to quality. Horatio’s 1,500 customer service professionals support a wide range of industries, including e-commerce, fintech, SaaS, healthtech, and gaming. In addition to customer service, they provide back-office operations, technical support, and fraud prevention services.
With a remarkably low employee attrition rate of just 1.4%, Horatio puts employee happiness at the heart of its business. They believe that happy teams build better customer experiences.
Services they provide
- Customer service outsourcing
- Back-office outsourcing
- Trust and safety outsourcing
- Compliance & fraud outsourcing
- Quality assurance outsourcing
- Technical support outsourcing
Industries they serve
- Ecommerce
- Fintech
- Edtech
- Healthcare
- SaaS
- Social media
- Technology
- Travel & hospitality
- Gaming
2. Support Your App
SupportYourApp is a global customer support outsourcing company founded in 2010 in Kyiv, Ukraine, built to serve the needs of fast-moving startups and tech-forward businesses. Specializing in high-quality, tech-driven support solutions, the company offers services like call center operations, technical support, live chat, and help desk management.
Known for its selective approach, SupportYourApp onboards only two new clients per month to ensure exceptional service quality. They place a strong emphasis on security, holding ISO certifications to safeguard client and customer data. With a mission to blend human expertise and innovative technology, SupportYourApp helps turn everyday customer interactions into long-term brand loyalty.
Services they provide
- Call center services
- Livechat support outsourcing
- Helpdesk outsourcing
- Technical support outsourcing
- Content moderation outsourcing
- Back-office outsourcing
- IT outsourcing
Industries they serve
- Ecommerce
- Fintech
- SaaS
- Gaming
- Health
- Amazon
- Shopify
- B2B companies
3. Support Ninja
SupportNinja is a customer experience outsourcing company that was founded in 2015 to help high-growth businesses scale by tapping into top global talent. Headquartered in Austin, Texas, SupportNinja offers a broad range of services, including customer support, technical support, content moderation, data processing, and finance & accounting. They work with SaaS, eCommerce, healthcare, logistics, and fintech companies.
The company is known for its strong people-first culture, boasting a 21.4% attrition rate and a high employee referral rate. Its core values are empathy, humility, continuous improvement, joyful engagement, and compassionate candor, which guide both internal culture and client partnerships. SupportNinja also gives back through community initiatives, including a long-standing commitment to supporting an orphanage in the Philippines.
Services they offer
- Customer experience
- Customer conversion
- Customer onboarding
- Customer support
- Technical support
- Customer renewals
- Content moderation
Industries they serve
- SaaS
- Health
- AI
- Logistics
- Ecommerce
- Fintech
4. HelpWare
Helpware is a business process outsourcing (BPO) company that launched in 2015 with a mission to reimagine outsourcing through a people-first approach. Rather than following the traditional BPO model, Helpware focuses on “People as a Service,” building deeply integrated, culture-aligned teams across global hubs in the U.S., Mexico, the Philippines, Germany, Ukraine, and beyond.
Their service offerings are wide-ranging, covering digital customer experience, back-office support, AI operations, data labeling, content moderation, cybersecurity, digital marketing, and software development. Through platforms like Taskware, Helpware also enables scalable AI training and microtasking, bringing human precision to cutting-edge technology solutions.
Services they offer
- Digital customer experience
- Back-office
- Digital marketing support
- Content moderation
- Data labeling
- Cybersecurity
- AI customer support
- Human in the loop
- Software development
Industries they serve
- Ecommerce
- Gaming
- Delivery
- SaaS
- Fintech
- Public sector
- Healthcare
- Automotive
5. Influx
Influx is an on-demand customer experience (CX) outsourcing partner built for startups and scaleups that need flexibility and speed in their support operations. Founded in 2013, the company offers month-to-month service with rapid deployment (typically within a week) and scalable, brand-aligned support. Often described as the “AWS for customer service,” Influx helps businesses boost key metrics like CSAT, NPS, customer lifetime value, and resolution time.
With a global team of over 1,100 people in 123 cities across 15 countries, Influx delivers 24/7 support that blends human empathy with smart tech. Their offerings include dedicated support teams, back-office support, sales assistance, and end-to-end customer experience (CX) operations, all tailored to reflect each brand’s tone, values, and goals.
Services they offer
- Customer support
- Technical support
- Sales teams
- Call center services
- Support as a service
Industries they serve
- Ecommerce
- Gaming
- Mobile apps
- SaaS
- Fintech
- Events
- Startups
- Technology
6. Boldr
Boldr is a purpose-driven, B Corp-certified outsourcing company founded in 2017 to reshape the BPO industry through ethical, mission-led practices. With a team of over 1,500 people across the U.S., Mexico, the Philippines, South Africa, and Canada, Boldr offers managed outsourcing and global employment solutions for industries such as e-commerce, SaaS, and customer experience.
What sets Boldr apart is its commitment to creating “circular value” across three core pillars: Clients, Careers, and Communities. Guided by its unique “Boldr Economics” framework, the company strikes a balance between purpose and profit, ensuring long-term impact for both people and business.
Services they offer
- Managed outsourcing
- Customer experience
- Engineering and technical services
Industries they serve
- Ecommerce
- SaaS
7. HelpSquad
HelpSquad is a global BPO company with over two decades of experience delivering 24/7 omnichannel customer support across phone, email, SMS, live chat, and social platforms like WhatsApp, Facebook, Instagram, and Google Business. Headquartered in the U.S. with operations in the Philippines, South Africa, and Eastern Europe, HelpSquad emphasizes affordability, innovation, and enterprise-grade data security.
What sets HelpSquad apart is its proprietary helpdesk platform, which allows for real-time customization and continuous innovation. They’ve also developed Hue, a ChatGPT-powered Agent Assist tool that boosts training and improves live customer interactions. Unique features like the “6-squad structure” and gamified call center environments further enhance agent engagement and performance.
Services they offer
- Customer service outsourcing
- BPO services
- Call center services
- Live chat outsourcing
- Virtual assistants
- Knowledge base management
Industries they serve
- Education
- Health
- Ecommerce
- Real estate
- Marketing
- Finance
- Transportation
- Legal
- Insurance
- SaaS
- Home services
8. TaskUs
TaskUs is a global outsourcing leader specializing in next-gen customer experience (CX), back-office support, and digital operations for high-growth tech companies. Since its founding in 2008, TaskUs has become a go-to partner for disruptive brands across fintech, e-commerce, healthtech, gaming, and social media.
With headquarters in the U.S. and secondary offices in the Philippines, India, Colombia, Mexico, and beyond, TaskUs blends a “people-first, tech-forward” philosophy, combining human empathy with automation, AI, and digital tools to drive efficiency and elevate the customer journey.
Services they offer
- AI
- Digital customer experience
- Compliance
- Learning as a service
- Trust and safety
- Sales outsourcing
Industries they serve
- Gaming
- Financial services
- Healthcare
- Travel
- Ecommerce
- Social media
- Technology
9. PartnerHero
PartnerHero is a people-first BPO company on a mission to reshape outsourcing through ethical practices, an inclusive culture, and exceptional service. Guided by the belief that “what’s good for people is good for business,” PartnerHero connects skilled talent around the world with purpose-driven, brand-focused companies.
Headquartered in the U.S. with six global offices and 19 remote hubs, PartnerHero supports over 180 clients in more than 12 languages. With a team of 2,800+ associates, the company stands out for its progressive workplace culture and commitment to building long-term, values-aligned partnerships.
Services they offer
- Customer support outsourcing
- Augmented AI
- Omnichannel
- Insights
- Human in the loop
- Integrations
- Knowledge management
- Managed services
- Agentic AI
Industries they serve
- Connected devices
- Ecommerce
- Edtech
- Fintech
- Delivery
- Health
- SaaS
10. Simply Contact
Simply Contact is a European customer support and BPO provider founded in 2013, delivering scalable, multilingual, and omnichannel solutions for global brands. With a team of over 600 agents managing more than 10 million customer interactions each year, the company operates across the UK, Romania, Moldova, Poland, Bulgaria, and Ukraine.
Their mission is to simplify complex business processes through transparent, efficient, and partnership-driven support. Simply Contact serves industries such as travel, retail, healthcare, and e-commerce, offering services including customer support, back-office operations, AI-powered chatbots, and trust and safety solutions.
Their services include:
- Customer support outsourcing
- Customer support consulting
- AI customer service
- Customer acquisition
- BPO services
The industries they serve:
- Fintech
- Media
- Healthcare
- Travel
- Ecommerce
- SaaS
How to evaluate the best outsourcing companies
Every business has different needs, and therefore, there is no one-size-fits-all approach to finding the best customer support outsourcing companies. However, there are specific steps you can take to help ensure you make the best choice based on your needs and budget.
Follow these steps to determine the best outsourced customer service company:
1. Write down your requirements
Start with a list of what you need. Do you need 24/7 support? Multilingual agents? Tech expertise? Or are you just starting from scratch and need to build a support team that delivers solid service? Know your must-haves, set a clear goal, and define your budget. This list will help you cut through the noise later.
2. Start your research
Once you know what you need, look into companies that offer outsourced support. Focus on the industries they serve (e.g., SaaS, e-commerce, healthcare), the channels they cover (chat, phone, email, social), and the locations of their teams. You're looking for a match, not just in services, but in culture and values as well.
3. Build a shortlist
Pick out a few that seem like a good fit. Don’t just chase the big names, as some of the best providers fly under the radar. What matters is that they can do what you need, within your budget.
4. Evaluate pricing
Check how they price their services. Is it a flat rate or a usage-based model? Can it scale with your needs? Remember: quality support isn’t cheap, but expensive doesn’t always mean better either. Balance is key.
5. Check their experience
How long have they been around? Who have they worked with? Do they have real results to show and a track record of working with companies like yours? Look for case studies, testimonials, and proof that they’ve been able to adapt and grow.
6. Dig into features
Beyond the basics, what else do they bring to the table? Do they offer analytics, AI tools, or custom integrations? Can they grow with you? Features that make life easier and strengthen your support are worth paying attention to.
7. Read third-party reviews
Go to sites like G2, Clutch, and Trustpilot. See what real customers are saying. Pay attention to patterns in the reviews, particularly in areas such as reliability, response time, and team quality.
8. Cut the weak ones
Narrow down your list. If a provider doesn’t meet a key requirement or shows red flags, drop them. You’re looking for a solid match that checks most of your boxes.
9. Set up intro calls
Talk to the most promising ones. These calls will tell you more than a website ever could. Ask pointed questions about your exact needs. See how well they understand your business and how they’d tackle your challenges.
10. Ask for proof
Ask for customer stories, case studies, or references. If they can’t demonstrate how they’ve solved problems for others, or refuse to discuss where they’ve made mistakes and learned from them, that could be a red flag signaling a lack of transparency.
11. Have deeper follow-ups
Once you’ve done initial calls, set follow-ups with your top picks. Dive into onboarding, day-to-day processes, tools, and culture. Bring in your technical team if needed. This is your chance to go deep.
12. Loop in your leadership team
Chances are, you won’t be making this decision on your own. Bring everything you’ve learned (services, pricing, strengths, red flags) and meet with your leadership team to make the final call. Get feedback from customer success, operations, and finance.
13. Make a decision
Select the provider that best matches your needs, fits your budget, and aligns with your company's culture. The right partner will do more than just answer tickets; they’ll elevate your entire customer experience and feel like an extension of your company.
Websites that review outsourced customer support companies
Reviews can uncover critical insights about even the best customer service outsourcing companies. Consider using these review sites to evaluate your options further:
Clutch
Clutch.co is a trusted B2B review platform that helps businesses find and evaluate service providers across various industries, including IT services, development, marketing, branding, and consulting. It features detailed company profiles with verified client reviews, service breakdowns, pricing, team size, location, and project examples.
Pros
- Verified reviews: Helps filter out fake or biased feedback.
- Widely trusted: Frequently used by decision-makers during vendor selection.
- Strong filtering tools: Find partners by budget, region, industry, and more.
- Detailed company profiles: Includes portfolios, rates, and past work.
- Comparison tools: Helpful visual tools, such as the Leaders Matrix.
Cons
- Paid tiers impact visibility: Companies that pay more may appear more often.
- Challenging for newer vendors: No reviews = less visibility, even for qualified leads.
- Outdated reviews: Some profiles don’t have recent activity.
- Limited global reach: Stronger presence in North America and Europe.
Trustpilot
Trustpilot is an open review platform where anyone can leave feedback about businesses. With over 300 million reviews across 1.27 million domains, it’s widely used in e-commerce, fintech, travel, and SaaS. Trustpilot helps companies to build credibility and gather insights from real customers.
Pros
- Large volume of reviews: Broad industry and global coverage.
- Open submission: Increases transparency and accessibility.
- Strong trust signal: High ratings can boost consumer confidence.
- Free and paid plans: Accessible for businesses of any size.
- Advanced tools: Includes analytics, automation, and integrations.
Cons
- Review manipulation risks: Some businesses try to game the system.
- Moderation limits: Fake reviews can still slip through.
- Perception issues: Consumers may mistake listings as endorsements.
- Upsell pressure: Smaller businesses may feel nudged to pay for visibility.
G2
G2 is the largest software review platform, created to bring transparency to B2B software buying. With thousands of verified reviews across nearly every software category, businesses can compare tools, understand user experiences, and make informed decisions.
Pros
- Extensive software coverage: From niche tools to major platforms.
- Verified, in-depth reviews: Real feedback from real users.
- Trusted by top companies: Used by over 60% of Forbes Cloud 100.
- Side-by-side comparisons: Filter by features, pricing, and ratings.
- Free to browse: No account needed to read reviews.
Cons
- Paid visibility options: Vendors can pay for sponsored placement.
- Category overload: Some niches have too many options to sort through.
- Review depth varies: Some reviews are detailed, others are minimal.
Software focus only: Not helpful in hiring non-digital service providers.
Other things to consider when searching for a support outsourcing company
Choosing the best customer support outsourcing company isn’t just about ticking boxes on a checklist. It’s about finding a partner that fits your business model, budget, and long-term goals.
Before you sign any agreement, here are a few final things to keep in mind:
Look for added value
Great outsourcing partners often include perks such as analytics dashboards, onboarding support, or multilingual representatives at no additional cost. These can go a long way as you grow.
Ask about hidden fees
Some providers aren’t fully upfront. Always check for setup costs, seat minimums, after-hours charges, or scaling fees. The best ones will be clear from day one.
Check for consistent quality
A strong start is easy, but staying consistent takes work. Look for teams with solid QA processes, regular training, and transparent reporting to keep things running smoothly.
Final thoughts before you decide
It takes a significant amount of research, conversations, and a clear understanding of your business needs to find the right outsourcing partner. When you find the right partner, the payoff can be huge. You can get a better customer experience, a stronger brand, and more time for your team to focus on what matters most.
Ultimately, a great outsourcing partner safeguards your brand, supports your team, and fosters your growth. Don’t rush this process. Do the homework, ask the tough questions, and pick a partner that feels like part of your team, not just another vendor.
Horatio is a strong choice for businesses looking for a reliable, people-first customer support partner. With a reputation for happy employees, quality work, flexibility, and seamless brand integration, Horatio offers dedicated support teams that scale with your needs. Whether you’re a fast-growing startup or an established brand looking to level up your customer experience, Horatio can help. Schedule a call with us to get started!
