Outsourced


Quality Assurance

Ensure top-tier service quality with Horatio’s customized QA solutions.

hero mobile
Services Image

Unleashing business excellence
through quality

Your Trusted outsourced

quality assurance

destination

Assure success with elevated business quality with an average QA score of 98%.


Our offerings
Quality Planning
Documentation
Customer Feedback
Quality Control
Training
Quality Improvement
Auditing

What sets us apart

icon

Real-Time Feedback

Get instant feedback and improve every aspect of your business.

icon

Low Staff Turnover

Achieve a low annual staff turnover rate of just 2%.

icon

Cutting-Edge Technology

We know your softwares + incorporate AI to drive efficiency.


We know your tech stack

logo
logo
logo
logo
logo
logo
logo
logo
logo

We’ll let the numbers speak

98%

98% average QA score

100k

100k 5 star client reviews

96%

96% average horatio client CSAT

Don’t take our word for it

Flux Footwear logo
Play icon

“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”

Annie PhanHead of CX - Flux Footwear
SEATED logo
Play icon

“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."

Justin SundheimerSVP of Operations - SEATED
Dr. Squatch logo
Play icon

“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”

Roma YumulCX Manager - Dr. Squatch
Classwallet logo
Play icon

“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”

Jarvous FreemanVice President of Operations - Classwallet
Spot & Tango logo
Play icon

“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”

Julia AlexanderVice President of Operations - Spot & Tango
Fresh Clean Threads logo
Play icon

“I can always count on our horatio  team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”

Sydney Chestler & Sarah DorseyCustomer Experience Senior Manager & Customer Service Lead - Fresh Clean Threads
Let's talk