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Bad customer service is terrible news for companies that want loyal clients and a competitive advantage. Read our guide to learn how to identify and improve it.

With so many support kpis to measure, you may feel overwhelmed. Don’t worry, with our guide, you’ll learn the customer service metrics you should focus on.

With our guide and get to know what phone customer support is, its best practices, pros & cons, and key elements. Read more.

Chatbot vs live chat: Let’s review their meanings, similarities, differences, and pros & cons, to help you determine which one is best for your business.