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Newblogs out every week!

Read the latest trends and developments in outsourcing

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Case Study Trust & Safety

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Safeguarding Brand Reputation

How Horatio Powers Content Moderation at Scale

The top 10 outsourcing mistakes and how to avoid them

Is it your first time outsourcing one of your services? Read our guide to know the most common outsourcing mistakes and how to avoid them to succeed.

Blog Post Horatio Insights

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Proactive vs. reactive customer service: The differences

Customer support can have 2 different approaches, but which one is best? Read our guide to see our take on it, proactive vs reactive customer service.

Blog Post Horatio Insights

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Further Reading

Thought Leadership

Thought Leadership

Blog Post Thought Leadership

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The importance of customer service training

Whether you’re starting from scratch or refining an existing strategy, this guide will help you build a confident, capable, and customer-focused support team.

Blog Post Thought Leadership

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Mastering Customer Conflict: Strategies for Exceptional Service

Learn why customer satisfaction matters, the common types of challenging customer behavior, and practical strategies for managing these situations with confidence.

Blog Post Thought Leadership

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Helpdesk 101: Meaning, benefits of helpdesk, and types

Explore the fundamentals of helpdesk teams, explores the types of helpdesk solutions, and highlights the benefits and challenges of implementing helpdesk software.

Blog Post Thought Leadership

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The Top 7 Customer Loyalty Strategies

Explore the importance of customer loyalty, its benefits, and 7 powerful strategies to earn and maintain customer trust.

Blog Post Thought Leadership

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Strategic Business Plan: Preparing Your Business for 2025

Prepare your business for 2025 with a strategic plan that sets clear goals, aligns teams, and drives long-term success.

Blog Post Thought Leadership

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Mental Health Matters: How to Keep Your Support Team Energized Through the Holiday Rush

Bright, uplifting design with a smiling support team, a festive background, and the text: "Holiday Rush? Stay Energized!

Blog Post Thought Leadership

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The Importance of Staying Updated with New Tech for BPOs

Let’s dive in to explore the importance of staying ahead in the BPO industry and highlight some of the latest tech that can make a difference.

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