Quality assurance outsourcing
Quality is built with every interaction. Through rigorous processes, meticulous attention to detail, and a dedicated team that ensures every customer interaction and deliverable meets the highest standards.
At Horatio, we provide outsourced QA services that integrate seamlessly with your operations.Our expert teams make sure you maintain consistency, accuracy, and brand integrity across every touchpoint.
Trusted by leading marketplaces & platforms
Quality assurance solutions that ensure excellence
We go beyond task execution and become an extension of your team, handling the quality assurance and improvement processes that ensure your operations run efficiently and meet the highest standards, no matter your industry. Whether you're scaling operations, refining workflows, or meeting industry compliance, our quality services are built to drive consistency, customer satisfaction, and continuous improvement.
Quality Planning
Lay the foundation for operational excellence. We help you design and implement robust quality strategies that align with your business goals. From setting measurable objectives to identifying key quality indicators, we ensure your organization is set up for sustainable success.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
We know your tech stack
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Quality assurance that guarantees excellence
We don’t just identify areas for improvement. We implement change. Our QA approach helps reduce customer churn, boost satisfaction scores (CSAT), and enhance brand engagement. Partner with us to ensure every touchpoint of your brand reflects your commitment to excellence.
Uncompromising quality assurance
Every task we touch is grounded in a culture of precision. From data entry to content validation and transaction processing, our QA-first approach ensures accuracy, consistency, and compliance at scale. We implement multi-layered quality checks, rigorous SOPs, and continuous audits to ensure your standards are not just met, but exceeded.
Transparent QA performance monitoring
Know exactly how your QA program is performing with real-time dashboards tailored to your metrics. Track error rates, audit scores, SLA adherence, and exception trends. We give you the clarity you need to identify root causes, eliminate recurring issues, and drive continuous improvement.
Expert QA teams with low attrition
With only 2% annual staff turnover, our QA teams offer unmatched stability and domain familiarity. That means fewer training cycles, consistent output, and analysts who build deep context over time, especially critical for quality assurance in complex or highly regulated processes.
Tech-powered QA Precision
We integrate advanced QA automation, exception tagging, and anomaly detection into your workflow. Whether it’s on platforms like Salesforce, Shopify, or custom CRMs, our teams use your systems natively to conduct validations, run test scenarios, and document outcomes in a structured, auditable way.
Structured QA onboarding
Every new launch includes a QA-led training ramp-up. We codify acceptance criteria, build step-by-step checklists, and calibrate quality thresholds with your team. This ensures consistent scoring, faster feedback loops, and replicable standards across shifts, teams, and functions.
Built-in QA redundancy
We don’t leave QA to chance. With proactive overstaffing and cross-trained analysts, we ensure continuous quality coverage, even during absences, peak surges, or onboarding phases. Your program never skips a beat, even when the unexpected happens.
A full QA ecosystem at your service
Your account isn’t just assigned agents, it’s supported by a layered QA infrastructure: a dedicated QA Analyst, Trainer, Workforce Manager, and Client Services Lead. This embedded team collaborates behind the scenes to monitor compliance, flag patterns, and close quality gaps before they affect your outcomes.
Your quality-first scaling partner
At Horatio, we elevate QA from a checkpoint to a competitive advantage. We don’t just measure performance, we drive it. By embedding quality into every layer of operations, we help you scale with fewer errors, better customer outcomes, and more confident decision-making.
Uncompromising quality assurance
Every task we touch is grounded in a culture of precision. From data entry to content validation and transaction processing, our QA-first approach ensures accuracy, consistency, and compliance at scale. We implement multi-layered quality checks, rigorous SOPs, and continuous audits to ensure your standards are not just met, but exceeded.
Transparent QA performance monitoring
Know exactly how your QA program is performing with real-time dashboards tailored to your metrics. Track error rates, audit scores, SLA adherence, and exception trends. We give you the clarity you need to identify root causes, eliminate recurring issues, and drive continuous improvement.
Expert QA teams with low attrition
With only 2% annual staff turnover, our QA teams offer unmatched stability and domain familiarity. That means fewer training cycles, consistent output, and analysts who build deep context over time, especially critical for quality assurance in complex or highly regulated processes.
Tech-powered QA Precision
We integrate advanced QA automation, exception tagging, and anomaly detection into your workflow. Whether it’s on platforms like Salesforce, Shopify, or custom CRMs, our teams use your systems natively to conduct validations, run test scenarios, and document outcomes in a structured, auditable way.
Structured QA onboarding
Every new launch includes a QA-led training ramp-up. We codify acceptance criteria, build step-by-step checklists, and calibrate quality thresholds with your team. This ensures consistent scoring, faster feedback loops, and replicable standards across shifts, teams, and functions.
Built-in QA redundancy
We don’t leave QA to chance. With proactive overstaffing and cross-trained analysts, we ensure continuous quality coverage, even during absences, peak surges, or onboarding phases. Your program never skips a beat, even when the unexpected happens.
A full QA ecosystem at your service
Your account isn’t just assigned agents, it’s supported by a layered QA infrastructure: a dedicated QA Analyst, Trainer, Workforce Manager, and Client Services Lead. This embedded team collaborates behind the scenes to monitor compliance, flag patterns, and close quality gaps before they affect your outcomes.
Your quality-first scaling partner
At Horatio, we elevate QA from a checkpoint to a competitive advantage. We don’t just measure performance, we drive it. By embedding quality into every layer of operations, we help you scale with fewer errors, better customer outcomes, and more confident decision-making.
The Horatio advantage
At Horatio, quality is not an afterthought. It's embedded in our DNA. We combine people, process, and technology to deliver quality assurance solutions that elevate your customer experience and protect your brand reputation. Every insight we generate is actionable, every standard we uphold is measurable, and every improvement we recommend is rooted in data.
We believe that a motivated and engaged team delivers the perfect balance between efficiency and quality. Our employee-first culture directly translates into accountability and precision, resulting in streamlined processes, consistent quality, and reliable back office support that empowers your business from within.
A workplace that works for people
On-site daycare, wellness facilities, and collaborative spaces empower our teams to thrive, so they can deliver their best work for you.
Stability that strengthens your support
With industry-low turnover, your operations benefit from a consistent, high-performing team that knows your business inside and out.
Full transparency, real connections
We encourage client visits to our offices in the Dominican Republic and Colombia, because trust grows stronger when you meet the team behind your success.
Flexible growth, nearshore advantage
Access top-tier talent at competitive rates with scalable solutions that evolve with your needs, without sacrificing quality.
Ethical outsourcing at scale
We combine high care with high performance, giving you a nearshore solution that delivers operational excellence without compromising team well-being.
Customer Stories
Our impact, in their words
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
High-level results that drive real impact
When businesses trust Horatio with their quality assurance, they don’t just gain a partner—they gain precision, consistency, and a measurable boost in customer experience. Our commitment to high standards and continuous improvement translates into real-world impact across every client interaction.
Customer support outsourcing solutions for every industry
Whether you're a fast-growing startup or a global enterprise, our tech-savvy customer support outsourcing solutions help you deliver seamless experiences, improve efficiency, and build stronger customer relationships at scale.
For store owners
Deliver flawless customer experiences through end-to-end QA in order processing, product listings, inventory accuracy, and fraud prevention.
For financial institutions
Enhance compliance and reduce risk with QA-driven fraud analysis, transaction auditing, policy documentation review, and regulatory adherence.
For education providers
Ensure academic credibility and learner engagement through rigorous content moderation, curriculum QA, and performance data validation.
For healthcare teams
Maintain regulatory precision and patient trust with QA-backed medical data processing, insurance verification, billing review, and HIPAA compliance.
For software companies
Deliver seamless digital experiences with software QA testing, data validation, issue resolution tracking, and technical documentation reviews.
For tech innovators
Scale with confidence through infrastructure QA, real-time data monitoring, automation validation, and tech support quality assessments.
For experience providers
Guarantee smooth customer journeys with reservation accuracy checks, payment QA, fraud screening, and multilingual support auditing.
For game studios
Protect gameplay integrity and user experience through in-game content QA, community moderation, bug tracking, and player behavior analysis.
More from Horatio
At Horatio, we know that delivering exceptional quality doesn’t stop at back-office support. Our full suite of outsourcing services is designed to drive operational excellence, bolster compliance, and ensure customer satisfaction, laying a strong foundation for business growth.
Each solution is built with precision and care, helping you scale sustainably while upholding the highest standards of service and security.
Customer support
Outstanding customer experiences begin with exceptional service. Horatio’s customer support teams deliver empathetic, responsive, and brand-aligned assistance across every touchpoint. Whether you're scaling your operations, launching new products, or aiming to boost satisfaction, our 24/7 omnichannel support ensures each interaction is efficient, personal, and memorable.
Back-office support
Free your internal teams to focus on strategy while we handle your critical operational workflows. Horatio’s back-office support includes data entry, order processing, product listing QA, digital tagging, and more—all executed with precision, accuracy, and adherence to compliance standards.
Trust & safety
Creating safe online spaces is vital in today’s digital world. Our Trust & Safety teams moderate user-generated content, detect and prevent fraud, and enforce community and regulatory guidelines—ensuring your platform is secure, inclusive, and brand-safe.
Compliance & fraud
As regulations evolve, Horatio helps businesses stay compliant while actively defending against fraud. Our specialists combine deep industry expertise with AI-powered risk monitoring to reduce chargebacks, prevent fraud, and ensure full regulatory compliance.
Technical support
Reliable tech support is essential to customer retention and platform stability. Horatio’s experienced teams deliver Tier 1 and Tier 2 support with fast, accurate resolutions that reflect your brand’s reliability and quality-first mindset.
Consulting Services
Horatio’s consulting services help you reimagine your customer experience, improve operational efficiency, and unlock the power of AI with guidance rooted in real-world execution.
Success stories
See how Horatio has empowered fast-growing brands to elevate customer experiences, increase performance, and drive operational excellence through expert QA services.
Quality assurance strategies & customer experience trends
Stay ahead of the curve with expert insights on QA best practices, emerging CX trends, and performance metrics that scale with your business.
Quality assurance strategies & customer experience trends
Stay ahead of the curve with expert insights on QA best practices, emerging CX trends, and performance metrics that scale with your business.
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Frequently Asked Questions
Ready to deliver excellence at every touchpoint?
Horatio’s Quality Assurance solutions ensure your customer experiences are consistently exceptional. Through meticulous monitoring, actionable insights, and continuous feedback loops, we help you uphold high performance standards and drive meaningful improvements across your support teams.
If you're ready to elevate quality, reduce errors, and build stronger customer trust—let’s talk.