Horatio Accelerates Growth and Footprint in Latin America with Newly-Expanded Office in Santo Domingo

At Horatio, we’ve always believed that exceptional customer experiences start with an exceptional employee experience. To deliver "white-glove" service to the world’s most innovative brands, our team needs an environment that inspires creativity, supports well-being, and fosters a true sense of community.

That is why we are thrilled to unveil our newly expanded office at Metro Plaza in Santo Domingo, Dominican Republic—a milestone that pushes our total global team to nearly 3,000 members.

Not Your Average Call Center

We didn't just add more desks; we reimagined what a workspace could be. The expanded facility features five specialized client wings designed with a flexible, open-concept layout. Our goal was to strip away the traditional, cramped "call center" aesthetic and replace it with a calm, collaborative environment.

The new space includes premium amenities designed for our team's holistic well-being:

• Bilingual Daycare: Supporting our working parents so they can focus on their careers with peace of mind.
• Wellness Spaces: A private gym, a dedicated yoga room, and an outdoor terrace for mental breaks and fresh air.
• Sensory-Friendly Design: Thoughtfully crafted areas that accommodate different sensory needs, ensuring every team member feels comfortable and productive.

Scaling with Purpose

This expansion isn't just about physical space—it’s about deepening our expertise. As we grow, we are expanding our specialized services in areas like Content Moderation and Trust & Safety, supporting high-growth sectors including SaaS, EdTech, and Financial Services.

By doubling down on our Latin American hubs—including our newest presence in Bogota, Colombia—we are proving that the region is the premier destination for high-touch, tech-enabled outsourcing.

Voices from the Leadership Team

“By hiring locally, we create jobs while ensuring our team resonates with customer needs, fostering ownership and pride,” says Alex Ross, Horatio Co-Founder and COO.

Co-Founder and CEO Jose Herrera added: “Each space at Metro Plaza was designed to redefine what a call center looks like. We wanted our team to feel the space exceeded any previous work environment.”

The Future is Human-Powered

As we reach the 3,000-employee mark, our mission remains the same: scaling brands through empathy and innovation. Whether it’s through our bilingual support or our commitment to employee mental health, Horatio is setting a new standard for the BPO industry in Latin America and beyond.

Curious about our culture or looking to scale your team? Explore our solutions.