Horatio Expands Its Nearshore CX Operations to Honduras

Horatio, a modern outsourcing company dedicated to reshaping CX and the BPO industry, is thrilled to announce our expansion into San Pedro Sula, Honduras.

This move represents the next exciting phase of our nearshore growth strategy, reinforcing our commitment to delivering high-performance, human-centered operations for our global partners. By investing in one of Latin America’s strongest bilingual talent markets, we are ensuring our clients have access to the absolute best in customer experience and back-office support.

The new San Pedro Sula office builds on Horatio's continued success and growth in the Dominican Republic and Colombia. It is designed to support increasing client demand while strictly maintaining our premium, in-office delivery model. The new hub has a capacity for approximately 500 seats, and we are planning to hire an initial team of 20 to 60 employees, scaling up for long-term growth.

Honduras presents a deep bilingual talent pool with excellent English proficiency and strong cultural alignment with North American markets. Furthermore, its proximity to the United States, with direct access to Miami and Texas, enables faster onboarding, real-time collaboration, and seamless program scaling.

"As our clients' needs evolve, we are doubling down on nearshore growth with a focus on quality, compliance, and scalable operations. Honduras presents a tremendous opportunity to expand our footprint while delivering the high-performance, human-centered operations our partners depend on." — Jose Herrera (CEO & Co-Founder) & Jared Karson (CFO & Co-Founder) at Horatio

Enhancing Support Across Key Industries

This new nearshore hub will provide vital support for customer experience, trust and safety, and back-office operations across several fast-growing sectors, including:

• E-commerce & Consumer Services
• Fintech
• Healthcare (HoratioHX): This expansion significantly strengthens our healthcare vertical, providing additional, highly trained support for patient engagement, scheduling, and revenue cycle management.

Crucially, Horatio’s continued investment in secure, in-office environments enhances operational performance, ensures strict data security, and guarantees regulatory compliance (supported by our ISO/IEC 27001 certification).

Horatio provides high-end, outsourced customer support teams for modern brands that need to scale rapidly without losing their soul. With a focus on authentic brand representation and operational agility, Horatio helps companies deliver world-class customer experiences.

Ready to Scale? Choose an outsourcing solution that boosts your efficiency and scales your business. To learn more about how our award-winning teams can transform your CX operations, contact us!