Seven Years, Nine Figures and Horatio Hits $100M ARR
Horatio marks 7 years of bootstrapped growth, surpassing nine figures in ARR with 3,500+ global employees and a 77% client expansion rate.
Seven Years, Nine Figures: Celebrating 7 Years of Bootstrapped Growth
From a startup vision in 2018 to over nine figures in ARR, Horatio reaches a rare milestone powered by exceptional people, tech-enabled innovation, and client trust.
Seven years ago, Horatio was founded with a clear mission: to challenge the traditional perception of outsourcing and help scaling brands build world-class customer experiences. Today, we are proud to mark our seventh anniversary by reaching a milestone achieved by less than 1% of recurring-revenue businesses: over nine figures ($100M+) in Annual Recurring Revenue (ARR), completely bootstrapped.
Operating at this scale without raising outside venture capital is a testament to the model we’ve built, the dedicated team behind it, and the partners who trust us every day.
Growth Driven by Client Trust
For us, scaling isn't just about revenue; it's about long-term partnership. Our 40% year-over-year growth curve has been fueled by the success of our clients. Today, 77% of our customers expand their team size and scope after their initial engagement with Horatio.
"What started as a vision to build a better workplace and a better customer experience partner has grown beyond anything we could have imagined. Reaching this milestone is a testament to our team, our clients, and our belief that customer experience can be a strategic driver of business growth when powered by exceptional people and the right technology." — Jose Herrera, CEO & Co-Founder at Horatio
Seven Years of Operational Milestones
Since launching in 2018, Horatio has evolved from a boutique CX provider into a global leader in AI-enabled business solutions and tech-powered talent:
- Bootstrapped to Nine Figures: Built a sustainable, highly profitable business model operating at $100M+ ARR without outside funding.
- 3,500+ Global Employees: Expanded our team footprint across the United States, Dominican Republic, Colombia, and Honduras to support 125+ client brands.
- Industry Specialization: Launched HoratioHX, our dedicated healthcare division tailored for patient engagement, scheduling, and revenue cycle management.
- Nearshore Expansion: Opened new operational hubs across Latin America, connecting high-growth brands with top bilingual talent.
- AI & Tech Integration: Embedded advanced AI QA, coaching, and automation tools directly into client operations to optimize quality at scale.
Looking Ahead: The Next Chapter
As we look to the future, the goal isn't just to keep growing; it's to continue redefining how modern companies scale. We are continuing to deepen our investments in custom AI capabilities, strategic consulting services, and specialized operations for regulated industries like healthtech and fintech.
Whether delivered by human talent, AI tools, or a blend of both, our commitment remains simple: exceptional outcomes at scale.
About Horatio
Horatio is a global leader in AI-enabled business solutions and tech-powered talent. The company combines AI technology with world-class global talent to help companies scale faster across customer experience, trust and safety, back-office operations, and business-critical functions.
Ready to Scale? Partner with a team built for long-term growth. Learn how Horatio can help transform your CX and back-office operations by contacting us!
